Inside Sales / Customer Service Representative - Industrial Distribution

SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.com

Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you!

We are currently seeking for a high energy individual to join our Customer Service Team to support our outside sales team. The primary responsibility of the Inside Sales /Customer Service Representative is to provide the highest degree of technical support and respond to inquiries to our customers and Account Managers.

Essential Functions:
• Maintain and improve Customer relationships

• Address Customers’ needs

• Assist & Support Account Managers

• Provide accurate product information, pricing and availability in a fast paced environment

• Negotiate sale and purchase price

• Assist with customer returns

• Expedite and route material

• Provide product literature

• Technical assistance

• Upload data on Customer internet portals

• Create quotes and sales orders

• Assist with pulling inventory and preparing shipments

• Follow up with Customers to provide accurate delivery dates and updated order status

• Outbound prospecting calls to grow our market and sell value-add services

• Update customer information in CRM (Customer Relationship Management) system

Experience, Education and Skills:
• HS Diploma or GED

• Associate's degree, bachelor's degree OR technical degree is preferred

• 2+ years of experience in inside sales / customer service

• Experience in Industrial Distribution or similar industry experience such as Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control is preferred.

• Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs

• Working experience with Trend is a plus

• Strong analytical, mathematical, and mechanical aptitude is needed to be successful in this role.

We Offer:
• Industry competitive compensation and bonus plan

• Medical, Dental, Vision, and 401(k)

• We also offer tuition reimbursement and training opportunities for individuals with a desire to learn and grow!

We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy