Infrastructure Technical Analyst - Network Analyst I

About Bow Valley College

Bow Valley College is Calgary’s college with local impact and global reach, serving more than 15,000 students. We launch our students by preparing them for in-demand jobs through high-quality, future-oriented education. We advance our graduates into careers in healthcare, technology, business, entertainment arts, social services, and more, contributing to our economy and community. We evolve our students through work-integrated learning, upskilling, and reskilling.

Proud to be named one of Canada’s Top 50 research colleges, our applied research focuses on health and educational technology, and social innovation. Home to the Digital Entertainment Nexus, Calgary’s first esports arena, and the Bears varsity team, Bow Valley College is celebrating 60 years of student success. Learn more about the opportunities we create at bowvalleycollege.ca.

Position Summary

Reporting to the Associate Director, IT Infrastructure, the Infrastructure Technical Analyst – Network Analyst I plays a critical role in ensuring the stability, performance, and security of the organization’s network infrastructure across main and offsite campuses.

By monitoring network activity, responding to incidents, and supporting day-to-day operations, this role helps maintain reliable connectivity that enables staff and students to work effectively. Working closely with senior technical staff, this position also provides an opportunity to build hands-on expertise in enterprise networking technologies while contributing to a high-performing IT environment.

In this role, you will support the ongoing operation and improvement of a complex, multi-site network environment. The position is responsible for monitoring network performance, responding to incidents, and assisting with the maintenance and enhancement of network infrastructure while working under the guidance of senior technical staff.

Some Key Responsibilities are:

Monitoring network performance and responding to incidents and alerts to ensure high availability and reliability

Performing basic network troubleshooting across switches, routers, firewalls (preferably Palo Alto), and wireless infrastructure

Supporting stable and secure Wi-Fi connectivity across campus locations

Assisting with network maintenance, upgrades, and implementation of approved changes

Supporting the deployment and integration of network hardware and infrastructure components

Maintaining accurate documentation, including configurations, diagrams, SOPs, and change logs, in alignment with change management standards

Supporting asset management and inventory tracking, including audits and reconciliation activities

Providing basic technical support to end users and escalating complex issues to Teir 2 or Teir 3 staff as required.

You will also collaborate with IT Services and Infrastructure teams, contribute to small to medium-sized initiatives, and participate in ongoing learning, training, and mentorship to build your networking expertise.

What You Bring (Qualifications)

Must-Have:

Diploma in Network/Computer Systems or related field

Minimum 1–3 years of hands-on networking or infrastructure support experience

Strong understanding of TCP/IP and basic network troubleshooting

Nice-to-Have:

CCNA or equivalent certification

Experience with Palo Alto firewalls

Exposure to enterprise Wi-Fi environments (e.g., Aruba)

Familiarity with network monitoring tools and documentation tools (e.g., Microsoft Visio)

Experience working within an ITIL or Change-managed environment

This role requires flexibility for shift changes, the ability to travel between locations, and the physical capability to perform demanding tasks, including lifting up to 50 pounds regularly and up to 100 pounds occasionally, as well as climbing, pushing, pulling, working at heights, and standing, reaching, or crouching for extended periods.

If your education was received internationally, we will require you provide an international education assessment through IQAS, WES, or one of the other nationally designated organizations upon hire.

Closing Date: April 7, 2026

This opening is a continuous (exempt) position. Please note all successful candidates will be required to provide copies of government issued identification and proof of educational qualifications upon hire and may be required to provide an enhanced police information check.

Diversity and Inclusion Commitment

Bow Valley College is strongly committed to fostering diversity and inclusion within our community. We welcome applications from qualified candidates who would contribute to the further diversification of our employees including, but not limited to, visible minorities, Indigenous peoples, persons with disabilities and persons of any sexual orientation or gender identity.