Infrastructure Team Lead

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you passionate about leading people and going above and beyond to deliver an exceptional experience for clients?

We are looking for a dynamic and customer-oriented Team Lead for our Integrated Global Services’ Infrastructure team located in our Calgary, Edmonton, Vancouver or Toronto branch. You will lead an amazing team of individuals while supporting a number of clients across our organization in this fast paced, challenging and rewarding role.

A Day in the Life::
• Ensure the Teams deliver professional, customer-focused and high performing support
• Develop and maintain knowledge of JavaScript, PowerShell, Python, SQL, Terraform, Ansible and other programing languages or tools that may be used by Long View
• Maintain, improve, and regularly report on infrastructure support methods, standards, KPIs & SLAs across all supported hardware and software
• Manage and maintain team’s ticket queue for prioritization, assignment of work, SLA, quality & frequency of updates, and timely resolution
• Gather details from internal and client subject matter experts to enhance automation efforts
• Identify and act on opportunities for client experience improvement
• Participate and lead internal projects for continual service improvements
• Act as situation manager for ‘service down’ events, provide real-time reporting and follow-up root cause analysis
• Continuously review the services for issues or efficiencies, proactively working with the business and clients to inform them and make recommendations for service improvement
• Assist with the development and implementation of business continuity and service recovery plans and activities
• Lead the development of standard support procedures and documentation to ensure the supportability and availability of the infrastructure
• Develop and maintain effective working relationships with the users, process owners, outside partners, vendors and key business stakeholders
• Provide coaching and mentoring to team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements, and standards
• Assist with activities to manage and implement new clients’ IT services to final operational stage
• Assist Practice in development, customize, IT services migration project plan for required service towers with the practices for new and existing offerings
• Consistently evaluate all services for opportunities to drive continuous improvement in quality, efficiency, and timeliness

What You Bring::
• 3+ years of experience in an IT Team Lead role or similar
• 5+ years of knowledge of software development, the software development lifecycle, and its associated technologies
• Knowledgeable in various IT operational technologies such as Operating Systems, Network, Databases, etc. and how they interact together
• Strong understanding of various public cloud offerings and services such as Azure, AWS, GCP, M365
• Familiar with Azure DevOps
• Knowledge of software development, the software development lifecycle, and its associated technologies
• Proven experience in managing people and clients in fast paced service delivery environment with competing priorities
• Ability to develop and maintain effective working relationships with the users, process owners, outside partners, vendors and key business stakeholders
• Strong knowledge of one or more of the following: JavaScript, PowerShell, Python, SQL, and Agile project delivery methodology
• Solid understanding of DevOps principles and concepts and experience working with and managing code repositories

What Makes You Extra Awesome::
• ITIL certification
• Azure/GCP/AWS certification

Why Work at Long View::
• Great people and culture
• Fun is one of our core values
• Interesting work – Be part of exciting projects while accessing all the latest technologies
• Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.