Infrastructure Support Engineer (End-User Support)

Confidential

Bengaluru, Karnataka permanent

Posted: April 1, 2026

Job Description

Job Title : Infrastructure Support Engineer (End-User Support)

Location : Mumbai, India

Position Type : Full-Time | On-Site (5 Days a Week)

Please click the link below to apply for this position

https://atlas.bamboohr.com/careers/64

Overview

We are looking for a dedicated and proactive Infrastructure Support Engineer to provide in-person end-user support and ensure smooth IT operations across the organization. This role is fully on-site and demands strong technical proficiency coupled with excellent interpersonal and communication skills to deliver a professional, high-quality support experience.

Key Responsibilities

Serve as the first point of contact for all on-site IT support needs, ensuring timely and courteous issue resolution

Provide hands-on troubleshooting for desktops, laptops, printers, mobile devices, network, and conferencing equipment

Support Windows, macOS, Office 365, VPN, and collaboration platforms (Teams, SharePoint, OneDrive)

Manage user accounts, permissions, and access through Active Directory and related tools

Maintain endpoint compliance and coordinate with central infrastructure teams for patching and updates

Handle employee onboarding/offboarding, including system setup, device provisioning, and access configuration

Log, track, and close tickets in the ITSM system, maintaining detailed and accurate documentation

Ensure all IT assets are inventoried, labeled, and maintained in working condition.

Collaborate with internal teams to continuously improve user satisfaction and service delivery

Required Skills and Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)

5+ years of experience providing on-site end-user and desktop support in a corporate environment

Proficient in:

Windows 10/11 and macOS troubleshooting

Office 365 Administration and productivity applications

Active Directory, Group Policy, and basic networking concepts (LAN/Wi-Fi/VPN)

Strong understanding of IT security best practices for endpoints

Excellent communication, executive-level user engagement, and customer service orientation

Demonstrated ability to stay calm under pressure and manage multiple priorities effectively

Team player with a positive, service-minded attitude and a sense of ownership

Preferred Qualifications

Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or ITIL Foundation

Experience supporting conference rooms, AV systems, and executive-level users

Exposure to ticketing systems like ServiceNow and Jira

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