Infrastructure Operations Manager (m/f/x)

Einleitung:
As an Infrastructure Operations Manager (m/f/x), you are the technical hub for the stability and further development of our internal Nitrado infrastructure. 
In this role, you will take over the technical management of our operational topics. You do not have disciplinary personnel responsibility, but you do take on a clear technical lead role. You coordinate the cooperation between teams, drive technical topics forward, and ensure that operational requirements are taken into account in the roadmaps.
With your strong technical foundation and hands-on mentality, you ensure that operations, maintenance, and incident processes function smoothly across our entire on-prem stack—from network and hardware to VM and Kubernetes platforms, all the way to the central services our developer teams need every day.

Your mission:
Coordinating Maintenances & Changes: You plan maintenance windows and ensure that all participating teams are well-prepared. You coordinate execution, keep an eye on risks and dependencies, and ensure a clean conclusion including traceable documentation.
Incident Management: You take over coordination for critical or major incidents. You bring the right stakeholders together, maintain a clean flow of information, and ensure rapid restoration. Afterward, you drive structured post-processing, including the tracking of measures.
Problem Management: You ensure that recurring disruptions are not just handled in the short term but are resolved sustainably. To this end, you ensure clear responsibilities, prioritization, and follow-up.
Risk & Lifecycle Management: You keep an eye on the stability of our entire stack, from patching and upgrades to technical debt and EOL (End of Life) topics. You identify dependencies and operational risks early, make them transparent, and thus create the basis for prioritization and planning in the roadmaps.
Establishing Operational Standards: You further develop our standards and processes in operations so that they are scalable, traceable, and reproducible. This includes, for example, runbooks, checklists, escalation paths, and procedures for maintenance and incidents.
Technical Steering & Roadmaps: You work closely with other infrastructure teams and ensure that topics such as stability, capacity, and lifecycle are considered in the roadmaps. You keep operational requirements present and drive topics through to implementation.
Technical Sparring Partner (Hands-on): You stay close to the technology, provide pragmatic support for complex analyses, and understand our stack in detail. You are the bridge between operational reality and technical planning without getting lost in the day-to-day business of tickets.

Your profile:
You have several years of experience in the field of Infrastructure Operations or in a platform environment, ideally in an on-prem or hybrid environment.
You have demonstrable experience in incident management, change and maintenance coordination, and sustainable problem management.
You are technically proficient enough to communicate, advise, and prioritize at eye level across multiple layers—for example, in the areas of network, hardware, platforms, and central services.
You work in a structured and goal-oriented manner, can bring about decisions, and reliably bring complex topics with many participants to a conclusion.
You communicate clearly, objectively, and calmly—especially in critical incident situations.

Your benefits:
Gaming at Heart: We offer free Nitrado game servers for gamers and a welcoming community for everyone to feel at home, even if you are not a gamer. Discover how Nitrado is more than just gaming - an open community for technology and creativity.
Flexible Working Hours: Adjust your working hours to your personal needs to achieve a better work-life balance.
Remote Work: Our agile teams collaborate hand in hand from their preferred location, whether in our modern offices in Karlsruhe or Berlin or fully remote.
Work from Abroad: Expand your workspace beyond national borders with our remote work solution from abroad. We enable you to work temporarily from your preferred international location while staying in touch with your team.
Mental Health: We support your mental health through our annual Mental Health Day.
Physical Health: Our office infrastructure offers state-of-the-art workstations with ergonomic design to promote your health and productivity, while you stay fit on your commute with your JobRad. In addition, you receive a generous subsidy for ergonomic home office furniture to be able to work optimally from home as well.
Further Education: Use training and further education to develop your skills and stay up to date.
Company Pension Scheme: We support your financial security for the future with an attractive subsidy.
Work Environment: With us, you will experience a respectful and friendly work environment, characterized by transparency and a family-like corporate culture.
Vacation and Paid Time Off: Enjoy 30 days of vacation and paid special leave for special occasions.
International Cooperation: As an international company, we successfully overcome time zones and language barriers and offer you an international working atmosphere.
Social Activities: Strengthen your commitment and team cohesion through team-building events, participation in sports events, and social activities.
Long-term Stability: With over two decades of experience, we are a reliable employer for our employees.
Well-being at the Workplace: Enjoy fresh cuisine and diverse catering that ensures your physical well-being.
Get Together: Those who work can also celebrate - we regularly come together for our company parties and strengthen our team bond.
Corporate Culture and Values: You will become part of a positive corporate culture that lives values such as diversity and inclusion.