Infrastructure & Network Officer

About Us

McDonald’s has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 170,000 people.

Internal job title: Specialist, Restaurant Technology

The Opportunity

An exciting opportunity to work as part of the New Site Opening and Infrastructure team as within Running Great Restaurant Technology, the Infrastructure and Network Officer will be responsible for improving the value of IT infrastructure and network services across the UK&I business, focusing on addressing systematic issues within our services. The work will cover technical, procedural, and behavioural aspects, working across multiple partners, functions and markets to achieve these goals.

What You’ll Be Doing

• Provide technical direction on forward network strategies and best practice.
• Support infrastructure and/or network production problems, collaborating with technical teams to troubleshoot and provide a resolution
• Support on day-to-day network stability, control and security
• Lead network changes from network design to deployment
• Work closely with our global network and infrastructure teams on UK&I alignment to global strategies
• Monitor and deliver network improvements to restaurants
• Work closely with our UK&I vendors to support new infrastructure or network solutions
• Support continuous improvement projects with our partners to support the infrastructure of new site openings
• Work closely with Technology Cyber Security to support overall market technology risk reduction
• McDonald’s Network point of contact for all appropriate vendors on infrastructure queries
• Work closely with Problem Management Team to reduce network-based problems
• Support the Infrastructure and Network consultant on developing forward plans, strategies and roadmaps
• Support National Operations in providing technical assistance with operational equipment

What You’ll Need

• Hands-on experience in similar infrastructure or network roles
• Proven experience in Cisco and Juniper Networking
• Proven experience of SD-WAN
• Appropriate network qualifications based on experience levels
• Experience of working with multiple vendors who focus on infrastructure services (critical)
• Experienced in Continual Service Improvement (CSI) process and application.
• Build a feedback-rich environment that inspires and models the exchange of feedback.
• Strong communication skills, a curious mind set, is confident and can work independently. 
• Strong customer centric orientation
• Preferable to have worked within a franchised organisation (desirable, not mandatory)
• Pragmatic, thoughtful and customer focused.
• Work with energy and passion and inspire the same in others, focused on own and the team’s development.
• Proven stakeholder management skills
• Hospitality or Retail experience desirable

What You’ll Get:

• Competitive salary, plus a comprehensive benefits package including Bonus, location Allowance, car Allowance, free parking, lunch and gym access.
• Access to industry-leading training and career development opportunities.
• A collaborative and inclusive culture, where your ideas are valued.
• Hybrid working, offering a mix of office 3 days per week and remote for 2!

Company Vision and Culture…

Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”

#LI-Hybrid