Information Architect

Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world. Today, Blockstream is the leading Bitcoin company, providing cutting-edge infrastructure solutions for enterprises, institutions, and individual Bitcoin users. We develop industry-leading Bitcoin self-custody solutions, Bitcoin-based financial products, second-layer scaling technologies, and enterprise-grade blockchain infrastructure.

We are looking for an Information Architect to own the evolution of our Enterprise documentation system. You will be responsible for the internal and public-facing documentation—from defining the structure and building workflows to designing content and keeping it up-to-date and SEO optimized. You will act as both a lead developer of content and a mentor to our engineers, ensuring our technical documentation is structured, maintainable, and seamlessly integrated into the development lifecycle.

What You’ll Be Doing (Responsibilities):

• Collaborate with Product, Engineering, and Support teams to identify documentation gaps and prioritize content based on user needs and product roadmaps.

• Design and manage the structural hierarchy for both internal engineering wikis and public-facing documentation.

• Create and maintain standardized templates and style guides.

• Design and implement the "docs-as-code" pipeline, ensuring documentation is built, tested, and deployed in line with the software development lifecycle.

• Act as the lead writer for critical technical artifacts, including API references, architectural overviews, and integration guides.

• Audit and update existing documentation to reflect product changes, ensuring that all content remains reliable and up to date.

• Optimize the content to help users find the right information at the right time.

• Design visual aids, presentations, and learning materials that simplify complex technical concepts.

• Leverage Generative AI tools to accelerate the creation of content while maintaining a human-in-the-loop quality standard.

• Define guidelines for how AI tools are used by the engineering team to ensure technical documentation remains accurate and secure.

What We Look For In You (Required Qualifications):

• 5+ years of experience as a Technical Writer, Information Architect, or Business Analyst.

• Superior written and spoken English. You can present complex technical concepts clearly to a global audience.

• Strong ability to interview subject matter experts and translate complex technical knowledge into accessible documentation.

• Hands-on experience with building product documentation from the ground up, rather than just maintaining existing content.

• Proficiency in Markdown/MDX and Git-based workflows.

• Understanding of blockchain fundamentals, including tokenization (fungible/non-fungible), distributed ledgers, minting, and smart contracts.

• Experience or a strong interest in AI-powered documentation, from leveraging LLMs for content generation to optimizing documentation for AI-driven search (RAG).

Nice To Haves (Preferred Qualifications):

• Hands-on experience with Static Site Generators (Docusaurus, Hugo) and documenting APIs via OpenAPI/Swagger.

• Previous experience managing or leading a team of technical writers or content contributors.

• A degree in Computer Science, Technical Communication, or a related field.

• Experience in Product Management or a product-focused Technical Writing role within an enterprise-level software environment. You understand how to build for B2B customers who demand security, clarity, and scalability.