Indirect Procurement Coordinator

The Role

At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in ensuring compliance, efficiency, and seamless execution of the Purchase-to-Pay (P2P) process, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Become the subject matter expert on the Workday Procurement tool and internal procurement policies to ensure effective, compliant execution of all purchasing operations.

• Coordinate the Purchase-to-Pay (P2P) lifecycle by accurately reviewing, adjusting, and approving a high volume of purchase requests (PRs) and managing purchase order (PO) and goods receipt (GR) discrepancies.

• Act as the primary point of contact for internal users, providing comprehensive business support for all inquiries, issues, and requests related to the P2P process.

• Ensure strict purchasing compliance and adherence to internal policies across all transactions, contributing to efficient and auditable operations.

• Execute all tasks related to the supplier lifecycle, including supporting the onboarding, qualification, performance evaluation, and offboarding processes for suppliers.

• Maintain the integrity of procurement data by creating and updating standard goods and services data within the purchasing system.

• Support continuous process improvement by providing actionable feedback for the Guided Buying system and related processes to drive operational efficiency.

• Facilitate key supporting activities such as contract reviews, managing the claims process, and assisting with small-volume tenders to secure the most competitive offers for stakeholders.

• Collaborate with finance teams to support the invoice reconciliation process, ensuring a smooth and accurate three-way-match (PO-GR-Invoice).

What you’ll bring

• Proven knowledge of procurement systems, demonstrating the ability to quickly become an expert in platforms like Workday Procurement and other supporting tools (e.g., JIRA, Icertis).

• Exceptional attention to detail and organizational skills necessary to manage a high volume of PRs/POs accurately and maintain reliable procurement data.

• A proactive, independent problem-solver mindset capable of investigating and resolving P2P edge cases, discrepancies, and user issues using sound judgment.

• Clear, effective, and professional communication skills (both oral and written English) to provide excellent user support and collaborate across departments.

• Strong orientation toward process efficiency, with the ability to identify opportunities to challenge the status quo and contribute to system and process improvements.

• Proficiency in business technology, including excellent functional knowledge of spreadsheets (Microsoft Office/G-Suite), presentation tools, and familiarity with databases.

• A dedicated "Can Do" attitude and team focus, committed to supporting colleagues and managing a diverse workload to ensure timely service delivery.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication

• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind

• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform

• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures

• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

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