India (Vizag) - Senior Operations Executive

Who are Inchcape?

At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.
Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organizations.
We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Contract type: Permanent 

Location: India - Visakhapatnam (Vizag)

Main purpose of Job :

Directly reporting to the Port Manager Vizag India, the primary role for this position is to perform all functions relating to the Marine Services at Vizag, Gangavaram Locations, as well as the full range of support services to the Operations and adherence to excellence customer services in order to carry out the responsibility and to meet the expectation of the customer/principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office, managing vessel requirements, procurement of relevant vendor services, and undertaking vessel boarding as required.

This position should involved ensuring QMS standards are adhered to consistently in all operational activities, and to ensure required operation excellence in Marine Services are practice in order to meet and exceed the expectations of the customer

Attending vessels Inward/outwards formalities for all vessels at Vizag / Gangavaram Locations.

Communicate with the vessel’s masters on pre-arrival documents requisition and other day to day operational requirement for turnaround of smooth port call.

Communicate with Principals/ Owners for day to day operational requirement i.e. crew changes, Ships Spares and other Husbandry related activities.

Attending Husbandry related services i.e. Crew Changes, CTM Delivery, Ships Spares Clearance, Crew Medical Attendance Etc...

Preparation of Port Disbursement account of Enquiry received from owners and respond with in 12 Hrs on receipt of enquiry and along with relevant port restriction and Information.

Processing documentation with local authorities Customs, Port, Immigration and Health such as Import General Manifest, Pre-Arrival Documents, Entry Inward, Port Clearance and Export general manifest etc...

Utilize OneDA and Optic as per Standard Operating Procedures

Preparation of Market Intelligence, Port Line up, Dry Bulk and Fertilizer reports or any other report required by the Management as and when required and reports Operations Manager ECI and Country Manager India.

Ensuring all QMS and Health and Safety standards are being followed in case for all Operational activities

Excellent Knowledge of Marine Operations inclusive Shipping Agency, Owners protecting agency, Crew Logistics, Husbandry Services, etc.

Well versed with the documentation and local procedures, maintaining detailed SOP for Marine services and needs to update as and when required.

Supports to Commercial Team, Country Manager, Operations Manager ECI for any operational related requirements.

Team building and able to attend the task individually.

Assist principals with the requisite documents to obtain various statutory clearances.

Ensuring Zero facilitation/ gifts on board the vessel and NIL complaints from Master and Principals.

Ensure Documentation Agents, Vendors (Hotel and Transport) vendors adhere Inchcape Health and Safety standards in all accepts.

100% adherence of ISS HSSE Requirements and complete all the risk assessments and other related document.

Key Accountability :

Administrative and Clerical Support: Providing a full range of administrative and clerical Support to the Marine Services Manager to ensure smooth functioning of the business through Consistent, fair and equitable administrative practices and in congruence with the QMS standards of the ISS.

Marine Coordination: Checking vessel / Cargo related statistical data for the purpose of verifying their Accuracy, completeness and compliance with established standards and making corrections as necessary and inform the Manager for further strategic action of any deviancy.

Teamwork: Keeps other colleagues to be updated of progress made with discharge operations for the purpose of advising them promptly of any problems arise and to enable them to inform the Principals in good time

Reporting: Monthly preparation and submission of Marine Services operational, report to the Principal, to provide updates of performance and any irregularities and to ensure monthly submission of other operational, commercial and quality assurance reports.

Data Integrity: Supervising the integrity accuracy and timely updates and application of system to meet the Principals’ requirements and KPI within company set parameters

Customer Service Excellence: Identify, understand and meet internal customer needs by demonstrating high level of commitment and applying maximum efforts to achieve results to the highest quality standards thus maintaining and exceeding customer satisfaction. Applying promptly corrective actions to the service failures and ensuring that they do not reoccur in the future.

Coordination and documentation: Coordinates with the Marine Services Ops Executive to ensure a consistent, effective and professional delivery of services are taking place and consistent with customer instruction and prescribed corporate guidelines.

Marine Activities :  Assisting marine activities /  CLS Jobs /   crew handling /  preparing statement of  expenses and forwarding the same to  H.O.

HSSE - Health, Safety, Security and Risk (Mandatory requirements) Ensure Compliance to all relevant safety, Quality and environmental procedures and controls across the department to guarantee employee safety, legislative compliance, delivery and ISS HSE policies and procedures.

Accountable for assessing HSSE risk and implementing risk controls within area of responsibility.

Accountable for reporting all accidents, incidents and near misses whether the persons are injured or not.

Taking action within area of accountability to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder while at work.

Ensure full compliance with the ISS HSSE Management System

Market Intelligence:  Maintain awareness of developments across industry by communication the market research to the Commercial team and Senior Management teams locally and regionally to ensure that the company continues to apply the most effective policies and approaches. Monitor competitors actively and ensures that the appropriate responses are developed to any perceived threats to business. Analyse trends in the business environment, help to develop products / services that are responsive.

Key Deliverables:

Timely, friendly and approachable delivery of administrative services and excellent Do Management

Good client satisfaction and positive feedback from team

Strict adherence to the QMS policy and excellent utilization of Marine Services in all business

Transactions and documentations

Allocated work performed efficiently i.e. in line with required timelines & deadlines

Data / documents prepared accurately as per deadlines with good attention to details

Assistance and support provided to manager and colleagues

Files are accurate, kept confidential and staff can locate easily when needed

Promote cooperation and team spirit by supporting others, build effective relationship with division staff

Competency Required :

Core:

Customer Focus

Ethics and Integrity

Organisational Commitment

Health & Safety Compliance

Key:

Data Analysis

Planning and Delivery

Quality Focus

Oil & Gas Support Services

Management:

Maritime Operations

Sales Planner

Risk Analysis

Connecting Business Strategy & Geography

Knowledge, Expereince and Skills :

Essential:

Minimum 3 years’ experience in Shipping Vessel Handling, Husbandry related Matter, Port Operations and Port Agency services preferably in the related field.

Strong written and verbal communications skills with the ability to convey messages to others when English is not their first language

Competence user of full Microsoft Office package including Word, Excel and Outlook

Desirable:

Prior experience in marine agency field desired

An imbedded awareness of the market.

Enlightened business acumen and strong people management skills.

Education and Professional Qualification :

Essential:

Graduate

Other requirements :

Essential:

·       LMS trainings (All Mandatory)

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training and expertise. We realize the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:
Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:
 
A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive:
 
•    A retirement savings plan
•    Life assurance
•    Holiday
•    Competitive salary
•    Employee Assistance Programme
•    Career development and progression opportunities
•    Values Award celebration events

Plus, much more!

If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!

#ISSthebiggerpicture

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

#LI-Onsite