India Head of Complex Operations - Managing Director

Who we are looking for

The Managing Director, Head of India Complex Operations is a senior leadership role within Custody and Shared Services, part of Global Delivery. This position is responsible for the strategic direction, operational management, and end-to-end delivery of Complex Operations in India, including Derivatives, Loan Operations, Collateral processing and ETF services, ensuring exceptional client outcomes and adherence to State Street standards.

As such, we are looking for an experienced financial services leader with deep functional expertise in Custody operations, particularly in Derivatives, Loan Operations, and ETFs, with a proven ability to drive service excellence, transformation, and a strong risk and control environment.

Why this role is important to us

The Managing Director, Head of India Complex Operations plays a critical role in supporting State Street’s global custody and asset servicing strategy by ensuring the effective, consistent, and scalable delivery of Complex Operations from India. The role is central to driving high-quality client service outcomes, strengthening the operating model, improving efficiency in line with global bank strategy, and embedding strong risk and control discipline across Complex Operations. The position is also key to advancing transformation and simplification objectives while building a high-performing and engaged workforce aligned to the One State Street culture.

What you will be responsible for

• Drive a culture of Ownership, Accountability, and One State Street across Complex Operations teams.
• Own the India operating model and deliverables, in close partnership with the SVP – Head of Custody Services and Complex Operations and global functional leaders.
• Implement the operating model by making regional teams accountable for outcomes and risk ownership, while improving efficiency in line with the global bank strategy.
• Impart best practices across Client Experience, Operational Excellence, Risk & Controls, and Employee Engagement.
• Partner with Global Delivery simplification initiatives to drive transformation objectives across Complex Operations.
• Improve client service delivery by addressing aged reconciliation and enquiry items and ensuring timely responsiveness and closure of internal and external inquiries.
• Reduce operating costs and operating losses across processes in line with agreed OKRs.
• Identify and understand root causes of issues and facilitate corrective action plans to enhance overall client experience.
• Strengthen and safeguard the end-to-end risk and control environment across Complex Operations, ensuring timely escalation of risks and issues where required.
• Evolve the people strategy by fostering a safe environment for organic and diverse talent growth.
• Effectively manage staff across direct and virtual teams by creating opportunities for emerging talent through stretch assignments, proactive succession planning, and development initiatives.

What we value (Managing Director expectations)

At the Managing Director level, we value senior leaders who demonstrate the ability to:

• Navigate a large, global organization and build strong, effective networks.
• Operate successfully in a matrixed environment while managing multiple stakeholders and competing priorities.
• Lead, manage, and develop high-performing operations teams.
• Communicate effectively at all levels, including clients, third parties, peers, and senior executives.
• Deliver financial outcomes through strong expense discipline and headcount management.
• Sponsor and lead change management initiatives, executing effectively under complex and challenging circumstances.
• Coach, influence, and collaborate across cultures, serving as a role model of inclusion, flexibility, and integrity.

Education & Preferred Qualifications

• 18+ years of experience in financial services, including senior leadership roles managing large operations teams.
• Deep functional understanding of Derivatives, ETFs, and Bank Loans within custody or asset servicing environments.
• Proven enterprise leadership experience managing client service delivery and supporting business growth.
• Experience interfacing at senior levels with clients, service providers, and regulators.
• Strong focus on talent management, technology optimization, and operational risk.
• Strategic mindset with the ability to manage complexity, change, and multiple priorities effectively.

Additional Requirements

• Willingness to work across global time zones
• Willingness for periodic business travel, as required

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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