Incident Response Engineer (Pacific time)

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.

About the team

The SRE Incident Response team is responsible for handling critical application\infrastructure alerts, orchestrating the war room process and enabling first class observability and alerting systems.

Team members are located in several international locations (“follow the sun” model) to provide 24/7 availability.

We are a team of unique individuals, experienced and independent, who get things done.

On-call coverage is 7 days a week, starting at noon, with the shift ending at 6:00pm.

This position is fully remote, candidates required to be in US Pacific time.

What You'll Do

As part of your role, you would improve and establish new monitoring, alerting, and observability of services using a wide range of tools. Additionally, you would handle critical alerts and incidents and work directly with engineering and DevOps to improve and optimize availability.

• Manage and participate in incident war rooms, escalating and coordinating response for critical workflow alerts.

• Perform deep-dive troubleshooting for application, transaction, and general technical issues.

• Research Fireblocks blockchain workflows, identify optimization opportunities, issues, and improve monitoring.

• Help identify root causes for incidents and prevent them from happening again. Solve and orchestrate outages by working with multiple teams.

• Improve and establish alerting for our infrastructure, services, and business logic

• Work closely with the R&D and Support: offering education and guidance on integration, support, and monitoring across the toolset

• Communicate and escalate issues to senior management in R&D and support, write RCAs, and define next steps.

• Document actions in runbooks and then into automation using Python, Lambda, shell scripts, ArgoCD, and Ansible.

• Focus on the system's observability, availability, reliability, performance/latency, and monitoring

What You'll Bring

• At least 3+ years of experience as an SRE incident response engineer

• You are curious, self-motivated, easy to work with, responsible, and production-aware—fast learner and able to take a project from POC to production, while handling decision-making and communication.

• Experience with Coding languages - Python/JavaScript/Bash (Must)

• At least 3+ years of experience with Alerting & Monitoring systems such as DataDog, Coralogix / Splunk / New Relic / Prometheus

• Experience working with Linux systems from kernel to shell and beyond

• Cloud systems such as AWS / Google Cloud / Azure

• Experience with Docker, Kubernetes, and Helm

• SCM - Git/bitbucket/gitlab

• High Analytical & Troubleshooting skills - ability to solve complex problems

• Strong verbal and written communication skills and a collaborative mindset

Want to stand out from the crowd?

• Previous experience in cryptocurrencies \ blockchains - a big advantage

• In-depth knowledge in: Linux optimization, nginx, ArgoCD, DataDog, MySQL

• Previous experience as a C++ or Node developer

• BSC in Computer Science or related technical certifications

For employees hired to work remotely from New York, or from our NYC HQ, Fireblocks is required by law to include a reasonable estimate of the compensation range for this role. This range is specific to New York City and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is $150,000 - $185,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits.

While we believe competitive compensation is a critical aspect of your decision to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are.

Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.

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