Incident Manager - Secret Clerance

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

Job Description

We are seeking an experienced IT professional with a strong background in incident management to support complex operational environments. This role requires a solid understanding of IT service management principles, the ability to handle multiple concurrent incidents, and strong communication skills to collaborate effectively across technical and non-technical stakeholders.

The ideal candidate will bring a proven track record in incident management or a closely related IT role, along with hands-on experience using incident management tools and applying industry-standard best practices. This position demands analytical thinking, sound judgment, and the ability to remain effective in dynamic, fast-paced situations.

Required Qualifications

• Active Secret Clearance

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent professional experience

• Minimum of 8 years of experience in incident management or a related IT role

• Strong understanding of ITIL principles and incident management best practices

• Proficiency with incident management tools

• Demonstrated ability to manage and prioritize multiple incidents simultaneously

• Excellent problem-solving and analytical skills

• Strong written and verbal communication skills

• Proven interpersonal skills and ability to work effectively with diverse teams

Preferred Qualifications

• Relevant industry certifications, such as ITIL Foundation

• Familiarity with the U.S. Army Corps of Engineers (USACE) IT environment and policies

Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.