Incident Manager
SonsoftInc
Posted: May 25, 2016
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Quick Summary
Incident Manager is responsible for managing the incident management process to ensure timely and efficient resolution of IT incidents, ensuring the continuity of business operations
Required Skills
Job Description
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, => Software Consultancy and Information Technology Enabled Services.
Job Description:-
• At least 7 years of experience in Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes
• ITIL Intermediate/Expert certified.
• Prefer experience in a Retail environment and familiar with SOX and PCI compliance
• Ability to pull a diverse group of individuals with different goals together and facilitate productive discussions
• Comfortable working in a fast-paced, results-oriented environment
• Demonstrated leadership capability, including ability to motivate and mentor others within work group
• Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams
• Analytical and Communication skills
• project and talent management
• Experience with project management
• Experience and desire to work in a management consulting environment that requires regular travel.
Qualifications
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 7 years of experience with Information Technology.
** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.