Incident Manager

Confidential

Amsterdam, Noord-Holland, Netherlands permanent

Posted: March 17, 2026

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Quick Summary

The Incident Manager at bunq is responsible for ensuring operational stability of the banking app, leading a team of incident responders to resolve issues and protect users' money and trust.

Required Skills

Incident Management Critical Decision Making Communication Technical Understanding Analytical Skills Problem Solving English Proficiency Hybrid Work Environment Professional Development

Job Description

At bunq, we're not just building a banking app; we're reshaping how people around the world experience financial freedom. As our Incident Manager, your mission is to be the guardian of our operational stability. You'll ensure our services run 24/7, and when issues arise, you'll lead the charge to resolve them swiftly, ensuring our users' money and trust are always protected.

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Take Ownership

As our Incident Manager, you are the commander-in-chief during any service disruption, responsible for restoring normalcy with speed and precision. You'll:

• Lead our incident response from detection to resolution, ensuring minimal impact on our users by making critical decisions quickly.

• Develop and run our "firefighting" process to identify and resolve smaller issues before they can escalate into major incidents.

• Drive our post-incident learning cycle, documenting root causes and ensuring structural fixes are implemented so that the same problem never happens twice.

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