Incident Customer Support Advisor (construction)

We’re part of OHES Environmental, a friendly and supportive business within the Adler & Allan Group. Our work centres around helping clients manage incidents safely, responsibly, and efficiently; from everyday customer queries to environmental emergencies. We take pride in being practical, down‑to‑earth people who work hard for each other and for our clients.

We value teamwork, good judgment and a calm professional approach. If you enjoy variety, problem‑solving, and being part of a collaborative group that genuinely looks out for one another, you’ll feel right at home here.

 

As an Incident Advisor, you’ll be one of the first people our clients speak to when something goes wrong. The calls you take will range from simple customer‑service queries to property damage incidents and, occasionally, the early stages of an environmental emergency. Most of your work will be routine; some of it will require clear thinking and confident decision making.

Your week will be a mix of taking calls, logging new instructions, managing small property damage claims, giving safety advice and coordinating spill response when needed. You’ll work closely with your teammates to make sure the phone lines are covered and nothing gets missed.

You don’t need to be a technical specialist on day one. We’ll train you thoroughly and you’ll always have experienced colleagues to support you. What matters most is that you’re practical, calm on the phone, good at asking questions and comfortable juggling different tasks.

Once you’ve completed training and probation, you’ll join our out‑of‑hours rota (typically 5–6 shifts per month), with additional pay and full backup from senior staff and a Hazmat specialist.

We’re looking for someone who is:

• Clear, calm, and confident on the phone
• Practical and good at using common sense
• Comfortable making decisions and standing by them
• Able to juggle multiple tasks without getting flustered
• Friendly, approachable, and good with people
• Organised and able to keep accurate notes and updates
• Happy working in a team where everyone supports each other

Helpful experience (not essential):

• Construction or building‑related knowledge (useful for property damage claims)
• Customer‑service experience
• Experience in a fast‑moving or multi‑tasking environment
• Exposure to transport, logistics, or emergency response work

Other essentials:

• Clean UK driving licence
• Right to work in the UK
• Comfortable using Microsoft Office

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.