Incident Commander

We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.

But it doesn't stop there...

In another bold move, Crypto.com acquired Nadex (North American Derivatives Exchange) who were founded in 2008 and is the premier US exchange for binary options, call spreads, and knock-outs, offering secure and innovative ways to participate in the markets. We are regulated by the Commodity Futures Trading Commission (CFTC) as a registered DCO and DCM.

The North American Derivatives Exchange (NADEX), a wholly owned subsidiary of Crypto.com, is fully regulated Chicago-based derivatives Exchange. It is unique in its offering, as it is the first exchange where retail investors can become members of an exchange directly, without the need for a broker. On the Nadex exchange, we list innovative capped-risk derivatives contracts on a wide range of global financial markets.

About the role

We are seeking a highly skilled Incident Commander to join our operations team. This role is critical in ensuring the stability, resilience, and continuous availability of our trading and financial platforms. The Incident Commander will lead the management of high-severity incidents, drive root cause analysis, enforce SLAs, and ensure operational readiness through automation, disaster recovery, and business continuity planning.

You will be responsible for end-to-end Incident & Problem Management, overseeing command during outages, and partnering closely with engineering, infrastructure, and business stakeholders.

Responsibilities:
• Lead IT Incident & Problem Management, acting as Incident Commander for major outages, driving resolution, RCA, and preventive actions.

• Manage SLAs and service reporting, including availability, downtime, risk, and customer satisfaction metrics.

• Oversee ITSM tools and CMDB data integrity, ensuring accurate service governance.

• Drive safe deployments via CAB participation, release washups, and continuous improvement initiatives.

• Support automation, monitoring, and alerting to reduce MTTR and improve operational efficiency.

• Develop and test Disaster Recovery and Business Continuity Plans across IT and business units.

Qualifications:
• 8+ years of experience in Incident Management, Problem Management, and IT Operations within fintech, banking, or trading environments.

• Proven experience as Major Incident Manager/Incident Commander handling real-time high-severity events.

• Strong knowledge of ITIL processes (Incident, Problem, Change, Knowledge, Configuration Management).

• Hands-on experience with ITSM tools (ServiceNow, JSM, HPSM, CMDB).

• Experience in reporting & analytics (availability, SLA compliance, RCA trends).

• Excellent communication and stakeholder management skills; ability to lead under pressure.

• Good understanding of high-level architecture in software as well infrastructure.

Preferred Qualifications:
• Knowledge of trading systems, order management platforms, or exchanges.

• Experience in running splunk queries, understanding basic troubleshooting.

• ITIL v3/v4 certification or equivalent.

• Prior experience in global 24x7 financial services environments.

• Prefers working in night shift

#LI-Hybrid

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us - our internal mobility program offers employees a new scope.
Work Perks: crypto.com visa card provided upon joining

Are you ready to kickstart your future with us?

Benefits

Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: crypto.com visa card provided upon joining

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com.

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.