Inbound Technical Support Process Opening For USA Shift

AdeebaEServicesPvtLtd

Kolkata, WB, India permanent

Posted: January 26, 2017

Quick Summary

Adeeba E-Services Pvt. Ltd. is looking for a highly skilled inbound technical support specialist to join our team in Kolkata, India. The ideal candidate should have excellent communication skills and a strong technical background, with experience in telemarketing services or a related field. The successful candidate will be responsible for providing top-notch technical support to our clients and ensuring high-quality service delivery.

Required Skills

Job Description

Adeeba E-Services Pvt. Ltd. Is an International Contact center based out of India and US. The company caters to offshore consumers and business entities through Telemarketing services since 2014 within a short span of time the company has built its foundation on high level of customer satisfaction and unmatched services and support functions, in consonance with trust, accountability and reliability of our own products and technical services , which has not only enhanced the performance of our in house talents but also increased the productivity of the company and its related products through research and development by fraction or two day after day. It has claimed the single point of platform for all solutions to our customers with continual deliverance in IT enable support systems.

Position: Senior Tech Support Associate

No.of vacancies: 15

Job Description: Taking inbound calls with computer issue from the customer. Diagnosing the issue and recommending the best plan to the customer. Selling technical support plan along with relevant software.

Candidates Profile:

Benefits & Facilities:
Fixed Salary on 1st of every month in Salary account + High Incentives
Daily Sales Incentives
Attendance Incentive
Monthly Sales Incentives

Hike of 15% -20% on last drawn salary
Loyalty Bonus of Rs.5000 every year

Referral Bonus of Rs.2000 per candidate.

No extension of shift timings

High prospect of growth

Salary Increment after 9 months.

Shift timing – Night Shift

Working Days: 6 days(Rotational Off)

Contact: Rima(HR) 7686839463

• Academic Qualification - Minimum of 10 + 2 / 10 + 3 years Diploma pass. Graduates

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