Inbound Sales Manager France (Upsell & cross-sell) - Based in Barcelona

Our mission? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.

Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!

Our values:
Customer focus | Prioritize customers in everything you do
Ownership | Own your part, get things done
Teamwork | Make (team)work easy
Mastery | Continuously raise the bar
Integrity | Always do what’s right, and respect people

Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

⭐ Mission:

• Join us as Inbound Sales Manager France (Upsell & cross-sell) in our Sales team to drive Qonto's growth across France from our Barcelona hub. You will play a key role in guiding clients through their customer journey ensuring product adoption, while focusing on revenue expansion through strategic upselling, cross-selling, and ensuring long-term retention. 

⚡ Impact:

• Your role combines commercial excellence with customer success expertise to maximize portfolio value and secure lasting partnerships, working closely with our Inbound Sales Lead, Clément, as part of our dynamic Barcelona sales hub. 

👩‍💻🧑‍💻 As an Inbound Sales Manager France at Qonto, here are your main tasks:

• Upsell and cross-sell: Growing our clients by addressing new needs and thus generating upsell (higher plan, add-on, additional cards…)
• Engagement: Build strong relationships with your clients by being their main point of contact, understanding their needs, and anticipating their business concerns. Analyze relevant data to make the best recommendations to ensure proper adoption and usage of Qonto.
• Voice of customers: Customer feedback is precious, collect and share client feedback with internal teams, share case studies, and encourage client participation in testimonials, presentations, and events - all aimed at continuous product improvement.
• Take ownership: Identify anomalies, optimize, and set up new ways with a data approach to identifying any upsell, engagement, retention signals/risk. 

🤔 What you can expect:

• Market/Team Context: Be part of Qonto's Barcelona sales hub with around 25-30 people covering multiple European markets.
• Methodologies: Work in a fast-paced, growth-oriented environment that values cooperation, communication, and continuous improvement with structured sales enablement support.
• Tools we use: Master cutting-edge customer service tools like Salesforce, Forest, Slack, and Notion to drive customer success.
• Culture: Experience a hands-on culture with real responsibilities and decision-making autonomy, supported by comprehensive training to develop both technical knowledge and sales skills. 

🤝 About your future manager:

Your manager will be Clément, our Inbound Sales Lead in Barcelona.
• His path: Clément brings extensive experience in customer success and sales leadership, with a proven track record of building and scaling high-performing teams across European markets.
• What he brings to the team: Clément offers deep expertise in customer engagement strategies and revenue growth, fostering a collaborative environment while providing the coaching and support needed to excel in upselling and retention

🏅About You:

• Experience: You have at least two years of experience in sales, customer success or account management.
• Commercial Acumen: You understand clients' core challenges, demonstrate product value, and offer tailored solutions while expertly identifying upselling opportunities to expand accounts.
• Customer-centric: You show empathy and adapt your communication according to customer needs.
• Results-driven: You work toward achieving your daily objectives with strong multitasking skills and a keen eye for detail.
• Communication: Strong written and verbal communication skills. Communicate in a clear, assertive way. Active listening, the ability to explain complex concepts simply. Know how to get the most info from clients in interviews.
• Adaptability: Thrive in a dynamic, evolving startup environment. Organize and prioritize the opportunities you have.
• Languages: Proficiency in French and English.

At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.

🎁 Perks

A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.

- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Competitive salary package;
- Meal vouchers;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;
- Monthly team events.

💬 Our hiring process:

- Interviews with your Talent Acquisition Manager and future managers
- A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be like

Find more information about our interview process on our careers website.
On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞

To learn more about us:
Qonto's Blog | Muy Pymes | Forbes.es | Europa Press

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