Inbound Call Center Representatives

TalkNMore Communications is a Next Generation Multimedia Contact Center located in Kos Island, Greece. We provide call center & BPO services customized to fit the needs of our clients. We integrate personal integrity and a strong commitment to the values of service in everything we do – inside and out.

It’s our goal every day to combine an entrepreneurial spirit and innovative thinking to support our clients. Giving back to our clients, our associates, and the communities where we live and do business is an idea we take very seriously

• Process all incoming calls assigned to his/her station as per training and instructions quickly, courteously and to completion
• Make outgoing calls as necessitated on assigned accounts
• Process any and all communication relating to assigned accounts
• Remain current on all trained accounts and request additional training in order to maintain a high level of account knowledge
• Treat all customers, callers and fellow agents with the utmost respect and professionalism at all times
• Communicate promptly to Operations Supervisors anything that may hinder the efficient processing of calls (for example incomplete script information or hardware/software/server problems)
• Notify the Operations Supervisor(s) of any situation where a message cannot be delivered because someone could not be reached or due to the failure of the delivery method
• Update and ensure the accuracy of statuses and specials, correct any errors that can be corrected and bring any other errors to the attention of the Operations Supervisor(s)
• Adhere to Branch policy and procedure and escalate issues to the Operations Supervisor(s)
• Other duties as required.

Position Requirements:

• Schedule flexibility is a must
• Must be able to work day/night/weekends. Possibility for split shifts.
• Successful applicant must contribute to a welcoming and friendly work environment.
• We are looking for people with integrity and a willingness to do the best job they can.

What we look for:

• Completion of High School Diploma required (completion of Community College Diploma preferred)
• Previous call center and/or customer service experience is an asset
• Excellent communication skills (written and oral)
• Superior Customer Services Skills
• Proficient in the use of MS-Office applications (Word, Excel)
• Excellent keyboarding skills (min 35 wpm)
• Superior problem solving skills
• Consistent attention to detail (spelling and numeracy)

All your information will be kept confidential according to EEO guidelines.