IN_Senior Associate_Salesforce FSL_GCC_Advisory_Bangalore

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Salesforce user experience at PwC will focus on providing consulting services for enhancing the user experience of various applications. You will analyse user needs, design intuitive and user-friendly interfaces, and offer guidance and support for improving the overall user experience. Working in this area, you will enable clients to optimise user engagement, increase user satisfaction, and achieve their strategic objectives.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary: We are looking for a seasoned Salesforce FSL 

Responsibilities: 

• Implement and configure Salesforce Field Service Lightning (FSL) to meet business needs. 

• Customize FSL features such as Work Orders, Service Appointments, and Scheduling rules. 

• Integrate FSL with systems like SAP or Boomi to enable seamless data flow. 

• Write and maintain Apex classes and test classes, ensuring high code quality. 

• Handle data migrations between systems with efficiency and accuracy. 

• Conduct thorough code reviews and provide constructive feedback. 

• Document and execute unit tests for developed functionalities. 

• Optimize field service processes using FSL capabilities, improving overall efficiency. 

Mandatory skill sets: 

• Strong proficiency in Salesforce, including Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flows. 

• Solid experience working with FSL-specific features like the Dispatcher Console and Mobile App. 

• Knowledge of integration tools, APIs, and handling offline capabilities in FSL. 

• Strong problem-solving, analytical, and communication skills. 

• Ability to work collaboratively and deliver high-quality solutions within deadlines. 

• . 

Preferred skill sets: 

• Salesforce Field Service Consultant Certification (highly preferred). 

• Additional certifications such as Salesforce Administrator or Platform Developer I are advantageous. 

Years of experience required: 

      4 to 8 Years 

Education qualification: 

BE/B.Tech/MBA/MCA/M.Tech 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Technology, MBA (Master of Business Administration)

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Salesforce

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Creating Mock-Ups, Creativity, Customer Experience (CX) Strategy, Design for Usability, Design Review, Design Thinking, Digital Customer Experience, Embracing Change, Emotional Regulation, Empathy, Experience Design, Graphic Artistry, Human-Centered Design, Inclusion, Intellectual Curiosity, Interface Management, Iterative Design, Learning Agility, Optimism, Product Design {+ 17 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

May 25, 2026