IN_Senior Associate_ ITSM_OC App Tech_Advisory_Bhubaneswar

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As an Oracle consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Oracle applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Oracle applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

*Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary: We are looking for a seasoned ITSM

Responsibilities:

· Hands-on experience managing Major Incident Management in complex enterprise IT environments. · Proven ability to lead incident response activities that effectively minimize disruption and support business continuity. · Proven experience in at least two other ITIL ITSM modules such as: Change Management, Problem Management, Service Request Management, Configuration Management, Knowledge Management etc. · Strong business acumen with demonstrated ability to align IT incident management processes to meet organizational objectives and drive business value. · Excellent communication skills, able to effectively liaise between technical teams and senior business stakeholders. · Deep understanding of ITIL framework, especially Incident, Problem, and Change Management. · Experience with ITSM toolsets such as ServiceNow (must), BMC Remedy, or comparable platforms. · Demonstrated leadership skills, including team management, mentoring, and stakeholder engagement in a high-pressure environment. · Strong analytical and problem-solving capabilities with a proactive approach to issue resolution. · ITIL Certification is must. ·

Mandatory skill sets:

· Lead the Major Incident Management process to ensure rapid identification, escalation, and resolution of critical IT incidents, minimizing business disruption. · Serve as the primary escalation point, coordinating technical teams, vendors, and business units during major incidents. · Communicate effectively with both technical teams and business stakeholders, translating technical issues into business impact. · Drive post-incident reviews and root cause analysis to enhance service reliability and prevent future incidents. · Collaborate with other ITSM functions to ensure seamless process integration and continuous improvement. · Provide incident metrics and reports to senior management to support informed decision-making. · Mentor and guide junior team members to build a strong incident management capability. · Promote automation and process improvements to optimize incident response and management.

Preferred skill sets: · ITIL Expert or Managing Professional certification.

· Experience in automation and integration of ITSM processes · Prior experience working in enterprise-level IT environments · Experience in driving IT service improvement initiatives and digital transformation efforts. · Background or experience in enterprise risk management or business continuity planning is a plus. ·

Years of experience required:

4 to 8 Years

Education qualification:

BE/B.Tech/MBA/MCA/M.Tech

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Technology, Master of Business Administration

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

IT Service Management (ITSM)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 16 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date