IN- Senior Associate_ II Workday Functional Expert _IN_IT_ Services CO_IFS_Hyderabad

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Summary:
We are seeking a skilled Workday Recruiting/Absence/Payroll Functional Expert to join our team, responsible for the configuration and optimization of the Workday Recruiting module. The candidate will have extensive experience in maintaining Recruiting module configurations, focusing on key elements such as automated stage routing, employment agreements, offer letters, and career sites. The ideal candidate will facilitate efficient recruitment processes and enhance the organization's talent acquisition capabilities.

Responsibilities:

• Manage and maintain the Workday Recruiting/Payroll/ Absence/Time tracking module configuration, tenant setup, and business process definitions.
• Configure automated stage routing, employment agreements, offer letters, questionnaires, job application templates, and assessment tests.
• Optimize custom candidate grids and career sites to enhance recruitment processes.
• Execute mass uploads using EIBs, handle mass operations management tasks, including data purging, calc fields, and migration of configurations between tenants.
• Collaborate with stakeholders to understand requirements, manage expectations, and communicate effectively.
• Resolve complex recruiting-related issues and recommend solutions to enhance Workday functionalities.
• Ensure alignment of recruiting processes with organizational goals and objectives.

Mandatory Skill Sets:

• At least 4 years of experience with Workday Absence, Benefits, Compensation, Reporting, Onboarding, Security, Talent, or Payroll module configuration and management.
• Expertise in configuring automated stage routing, employment agreements, offer letters, questionnaires, and career sites.
• Proficient in mass uploads using EIBs and mass operations management.
• Strong understanding of HR processes and worker data.
• Skilled in resolving complex issues and assessing dependencies on Workday functionalities.
• Completed Workday training and earned PRO/Partner Certification in the area of expertise.
• Fluent in English.

Preferred Skill Sets:

• Knowledge of at least one other Workday module, such as HCM, Absence, Benefits, Compensation, Reporting, Onboarding, Security, Talent, or Payroll (for Canada and UK).
• Understanding of core ITIL processes (Incident Management, Change Management, Problem Management, etc.) and information security and data protection standards.
• Experience in customer support using ticketing systems; knowledge of SLAs and support KPIs.
• Ability to work independently or collaboratively within a team.

Years of Experience Required:

3+ yrs

Education Qualification

Any UG/PG

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master Degree, Bachelor Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Microsoft .NET

Optional Skills

Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Application Security, Communication, Configuration Management (CM), Creativity, Cybersecurity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Learning Agility, Optimism, Risk Compliance (Inactive), Self-Awareness, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

April 10, 2026