IN_Senior Associate_E-Governance_iGT - Citizen and Business Services_Advisory_Kolkata

Line of Service

Advisory

Industry/Sector

GPS X-Sector

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

In infrastructure engineering at PwC, you will focus on designing and implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture, server management, and cloud computing experience.

*Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more 
about us

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "
Job Description & Summary: At PwC, our purpose is to build trust in society and solve important problems. We are a global network operating in 157 countries with over 300,000 professionals committed to excellence in Assurance, Advisory, and Tax services.

Within Advisory, we have a dedicated team driving government transformation through digital inclusion. We are seeking a candidate who is passionate about partnering with public-sector clients to create meaningful societal impact. The successful candidate will proactively lead engagements end to end—owning scope, timelines, stakeholders, and deliverables—to ensure successful project outcomes.

Responsibilities 

• Lead e-governance project planning and execution: PMO setup, schedules, dependencies, risk/issue management, and stakeholder reporting.
• Develop program roadmaps, implementation guidelines, and governance frameworks aligned to objectives and KPIs.
• Introduce and coach Agile and Scaled Agile practices; run ceremonies, backlog/PI planning, and cadence-based tracking.
• Manage end-to-end bid processes, including pre-bid consultations, clarifications, evaluation (technical/commercial), negotiations, and award.
• Drive Government Process Re-engineering: AS-IS mapping, TO-BE design, digitization, and service-level improvements.
• Execute change management: stakeholder analysis, communications, training enablement, and adoption measurement.
• Orchestrate application rollouts: release and cutover planning, go-live readiness, hypercare, and user onboarding.
• Coordinate application audits: performance benchmarking and tuning, security assessments, and quality certification readiness.
• Formulate strategies and delivery plans with clear milestones, resourcing, governance, and measurement.
• Conduct project evaluation and impact assessments; quantify benefits/ROI and recommend course corrections.
• Analyze implemented solutions to identify gaps; propose enhancements with cost–benefit and feasibility options.
• Lead project execution management to ensure on-time, on-budget delivery and benefits realization.
• Shape organizational and operating model transformations to enable scalable, efficient delivery.
• Advance business process and digital transformation initiatives to improve efficiency and citizen experience.

Mandatory skill sets: 

• Minimum 8 years of relevant, post-qualification experience.
• Demonstrated expertise in:
• E-Governance project execution and delivery management
• Government sector exposure: Central/State/ULBs and collaboration with Ministries/Departments (multi-State/UT experience preferred).
• Bid/RFP management and procurement processes
• Strategy development; organizational and operating model transformation
• Business process re-engineering and digital transformation
• Change management and stakeholder adoption
• Capability to design data collection, consolidation, validation, reporting, and analysis mechanisms for apex-level decision-making.
• Hands-on experience with e-Governance programmes, including monitoring, evaluation, and delivery.

 Preferred skill sets: 

• Project and program management (planning, scheduling, risk/issue tracking)
• Government Process Re-engineering (AS-IS/TO-BE mapping, process optimization, digitization)
• Business analysis (requirements elicitation, documentation, UAT support)
• Strategic planning and roadmapping (prioritization, KPI definition)
• Change management and stakeholder engagement (communications, training, adoption)
• Solution assessment and gap analysis (fitment review, remediation recommendations)
• Cost–benefit and feasibility analysis (options appraisal, ROI)
• Data analysis and reporting to support decision-making
• Related e-governance consulting capabilities, etc.

Years of experience required: 

• 8-20 years of relevant work experience. 

Education qualification: 

• B.Tech/B.E /MCA and MBA (or any equivalent full time management program of at least 12 months)
• PMP/PRINCE/ITIL or related equivalent certifications

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Business Administration, Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

eGovernance

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Architectural Engineering, Business Continuity, Cloud Architectures, Cloud Compliance, Cloud Infrastructure, Cloud Migration, Cloud Virtualization, Communication, Continuous Deployment, Continuous Integration/Continuous Delivery (CI/CD), Creativity, Data Infrastructure, DevOps Practices, Disaster Recovery, Embracing Change, Emotional Regulation, Empathy, Google Cloud Platform, Hardware Troubleshooting, Hybrid Cloud {+ 31 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date