IN-Senior Associate_ CRM Techno functional _MS Dynamics_ Advisory_Bangalore

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities:

Functional Responsibilities · Work closely with business stakeholders to gather, analyze, and document business requirements · Translate business needs into functional specifications, user stories, and process flows · Map end-to-end CRM processes including: o Lead & Opportunity Management o Sales Pipeline & Forecasting o Customer Service & Case Management o Marketing Campaigns & Automation o Customer Data Management · Conduct fit-gap analysis and recommend best practices aligned with CRM platform capabilities · Define business rules, workflows, and approval processes · Support UAT activities by preparing test scenarios, test cases, and user training materials · Act as a functional SME during solution design, implementation, and post-go-live support --- Technical Responsibilities · Configure and customize CRM modules based on business requirements · Work on: o Custom objects/entities o Fields, forms, views, and page layouts o Workflows, flows, and automation rules · Collaborate with technical teams on: o Integrations with ERP, billing, marketing tools, and third-party systems o Data migration, data cleansing, and data validation · Perform basic to intermediate development activities (as per platform), such as: o Apex / Plugins / Scripts o Web services (REST/SOAP) o Custom APIs · Troubleshoot application issues and provide root cause analysis · Ensure adherence to security, performance, and scalability best practices --- Stakeholder & Delivery Responsibilities · Act as a single point of contact between business users and technical teams · Participate in: o Sprint planning o Daily stand-ups

o Design reviews o Release planning · Provide post-implementation support and continuous improvement recommendations · Create and maintain functional and technical documentation

Mandatory skill sets:

CRM Techno Functional

Preferred skill sets:

CRM Techno Functional

Years of experience required:

5+yrs

Education qualification:

Btech MBA MCA MTECH

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Technology, Master of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

SAP Consulting

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Analysis, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration, Microsoft Power Apps, Operational Efficiency {+ 4 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date