In Room Dining Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​

Join us and become a Heartist®.

Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:             

• Lead and manage the In Room Dining & Minibar team ensuring service standards are followed
• Develop and enhance Fairmont service standards through disciplined administration of departmental Standard Operating Procedures
• Ensure effective working relationships and clear communication is maintained with all colleagues and leaders in the Food & Beverage and other departments
• Develop and administer the departmental Employee Engagement Survey Action Plan
• Ensure the financial success of the department by monitoring productivities, revenues and costs. To proactively implement appropriate procedures or programs wherever necessary
• Create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus
• Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner
• Address guest concerns and react quickly and professionally
• Balance operational, administrative and Colleague needs
• Conduct daily pre-shift briefings communicating service expectations and priorities.
• Maintain visible leadership presence during peak service periods.
• Conduct regularly scheduled departmental meetings and one on one’s with department colleagues to maintain Employee engagement
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies and practices
• Departmental payroll administration
• Develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health and Safety standards are met
• Other duties as assigned

• Previous F&B department head level experience required
• Must have strong, proven leadership qualities and management skills
• Working knowledge of Silverware POS, Microsoft applications and Scheduling standards an asset
• Post-Secondary Degree in Hospitality or Food and Beverage Management an asset
• A demonstrated ability to delegate tasks to team members and follow up on same – ensuring results
• Participation in Fairmont Brand Promise, Train the Trainer, and Interaction Management an asset
• Self‑motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to multitask and work with minimal supervision
• Ability to maintain high service levels under pressure
• Physically fit to lift trays repeatedly, stand and walk for the duration of the shift.

Physical Aspects of Position (include but are not limited to): 

• Seated computer work, including constant keyboarding and mousing
• Occasional lifting up to 25lbs

Salary Range: $92,000.00 to $120,000.00 USD Gross annually

Visa Requirements:

Must have proof of eligibility to work in the United States.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D