IN_RBAI_Senior Engineer/Asst. Manager_Complaint Management_IN

In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end to end engineering and technology solutions. The Bosch Group operates in India through twelve companies with a combined strength of over 31,500 associates which includes around 15,650 research and development associates.

Bosch Automotive Electronics India Pvt. Ltd. (RBAI) is a 100% subsidiary of Robert Bosch GmbH . Established in 2009, in Naganathapura - Bengaluru, RBAI is primarily focused in manufacturing electronic products for the automotive sector. RBAI has consistently added an average of one product every year resulting in a wide range of products comprising – Engine Control Units (ECU) for both 4W and 2W, Body Control Modules (BCM), ECUs for ABS, DC-DC Converters, iTraMS (Intelligent communication control unit) to name a few. RBAI also produces products for  eMobility like MCU (Motor control Unit), C-Box (Communication Box), VCUs (Vehicle Control Unit), Central gateway modules and is geared up for other futuristic products.  RBAI with its diverse portfolio, not only caters to local markets, but also exports products to all major global customers. The Naganathapura Plant (NhP1)  is seen as a benchmark in Operational Excellence in AE and Bosch India , using an integrated approach of Bosch Production System (BPS) and I4.0. With a young and agile team, RBAI’s mission statement ‘Be RBAI’ (Be Reliable Benchmark Agile Innovative) is a testament to our commitment in providing best in class products and services for its customers.

• Responsible for quality assurance of purchased raw materials of mechanical parts i.e. die casting parts / Sheet Metal and its production process.
• Identify, Plan and driving the quality improvement projects to address the chronic and critical quality issues of raw materials based on the inputs from the stakeholders
• Plan, execute, oversee the inspection of raw materials to verify conformance with specifications and deliverables.
• Investigate product complaints, identify root cause, and reported quality issues within the CFT team (e.g. internal, supplier, customer, and warranty) and instigate permanent corrective actions.
• Act as a key contact for Global & Regional vendors and purchasing functions by coordinating for Vendor management processes and Supplier Quality strategy initiatives to improve the quality levels of purchased parts.
• Enabling safe launch inspection process for new parts for incident free launches.

• Documentation of defect analysis with 8D report on TRC and MRC for closure.
• Use problem logs to identify and report the recurring issues to ensure the closure accordance to the company guidelines.
• Monitoring the KPIs related to complaint management, inspection, and define measures to achieve the KPIs.
• Active Participation in the Process FMEA’s, Process audit and Supplier Assessment.
• Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis
• Work with internal & external stakeholders to resolve and prevent the quality issues.

B.E  in Engineering in Mechanical / Automotive / Mechatronics or relevant

• Experience in manufacturing process of mechanical parts – Aluminum Die casting (ADC), Stamped drawn parts (SDP), Injection molding, Dies & Tools.
• Good knowledge and experience in Problem solving tools (8D, A3PSS, Shainin etc..).
• Demonstrated knowledge of implementing best practices on defect management processes and ability to drive quality initiatives within the supply chain.
• Strong problem-solving and decision-making abilities, with a focus on driving results.
• Knowledge and hands on experience on SAP, QMS, PPAP and IATF
• Excellent communication, interpersonal, and leadership skills.
• Ability to manage multiple tasks, priorities, and projects simultaneously in a fast-paced environment.
• Assertiveness & responding with Logical thinking & Analytical thinking