IN-Associate|| ServiceNow Catalog Developer || IN_IT_ Services CO|| IFS || PAN India

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:

We are seeking a ServiceNow Developer with strong experience in Service Catalog development, ITSM processes, platform scripting, and integrations. You will design and deliver scalable solutions across Service Catalog and ITSM modules, build secure integrations with external systems, and enforce development best practices to ensure performance, reliability, and maintainability.

Responsibilities:

As a ServiceNow Solution Designer, you will,

● Engage with stakeholders to understand user stories and determine requirements.

● Engage in Solution Design after all the required analysis and hand it over the development team for

implementation.

● Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out

of box functionality as possible.

● Customize and develop ServiceNow applications and support rollout of new applications and modules.

● Configure Application UIs and Workflows

● Demonstrate understanding of application modules including Incident, Problem, Change, Release, Asset,

CMDB, Knowledge, and Self-service Portal.

● Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and

have a high focus on impact to instance performance

● Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus

● Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets

● Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate

● Perform data imports and transformations using Import Sets, Transform Maps, and scheduled loads.

● Implement ACLs, roles, and properties to maintain platform security and data privacy.

● Use Agile/Scrum practices for story grooming, estimation, development, testing, and demos

Mandatory skill sets:

ServiceNow Developer, Catalog developer

Preferred skill sets:

Education and Experience: ● 2 to 5 years of experience working in a design and development role for a ServiceNow Platform. ● 2+ years of experience as a ServiceNow administrator. ● Experience in transitioning technology from locally focused to centralized technology service organization. ● Experience with ITSM, Service Catalog, Workflows and Flow Designer within ServiceNow ● Understanding of RESTful Web Service and APIs. ● IT and Security management best practice. ● Experience developing workflows and supporting service technology teams ● Experience in developing solutions in JavaScript and GlideRecord.

Years of experience required:

3+ years and above.

Education qualification:

Any UG/PG

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master Degree, Bachelor Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

ServiceNow Platform

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Documentation Development, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Optimism, Performance Assessment, Performance Management Software, Problem Solving, Product Management, Product Operations, Project Delivery {+ 11 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date