IN_Associate_ITSM_OC App Tech_Advisory_Noida

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As an Oracle consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Oracle applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Oracle applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

*Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities  

· Incident & Problem Management: Restoring service rapidly during outages and analyzing root causes to prevent recurrence.

· Change Management: Managing IT infrastructure or software changes to minimize risk and service disruption

· .

· Service Request Fulfillment: Handling user requests for hardware, software, or access.

· Process Improvement: Developing, implementing, and monitoring ITSM processes to enhance operational efficiency.

· Tool Administration: Managing and configuring ITSM platforms (e.g., ServiceNow, Jira Service Management).

· Service Level Management: Defining, measuring, and reporting on service performance metrics (SLAs).

· Expertia AI +5

· Key Skills & Qualifications

· Certifications: ITIL Foundation or higher (e.g., ITIL v4) is highly preferred, according to Knowledge Train.

· Technical Knowledge: Understanding IT infrastructure, applications, and service management software.

· Communication & Collaboration: Strong stakeholder relationship management and user focus.

· Problem-Solving: Analytical skills for investigating and resolving complex issues.

· KnowledgeHut +4

· Common ITSM Roles

· ITSM Manager/Process Owner

· Service Desk Analyst/Technician

· Change Manager

· ITSM Consultant

· Configuration Manager (CMDB)

· Expertia AI +3

• Mandatory Skill Sets:SAP ABAP

Preferred Skill Sets:SAP ABAP

Years of Experience required:2 to 8

Education Qualification:B.Tech/MCA/M.Tech 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Business Administration, Bachelor of Technology

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

SAP ABAP (Advanced Business Application Programming)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Developing Training Materials, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Optimism, Oracle Customer Relationship Management (CRM), Oracle E-Business Suite, Process Standardization {+ 11 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date