Import Transcon Agent

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

 

· Review and support with day-to-day trucking operations.

· Allocate workloads within team to ensure smooth operations during peak activity or staff absence.

· Monitor workboards to ensure internal KPI’s are met e.g. timely data entry.

· Build and maintain strong relationship with the customer.

· Assist in retention calls and complete customer reviews.

· Monitor monthly invoicing.

· Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

· Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.

· Be continuously open and positive to implementing new system changes and enhancements with the team.

· Oversee and ensure compliance with Expeditors Operational Process Standards.

· Audit all service providers appointed by the customer.

• Minimum 1 year related experience and/or training; or equivalent combination of education and experience.
• Understanding of ocean documentation process a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word)
• Fluent in English & Dutch (French, German and other languages a plus)

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company

Training Requirements:

• Meet company standards of 52 hours of training per year, including as needed management/leadership training.

Education and Experience:

A2 Secundary School