Import Agent (Air Freight Operations)

Overview

We are seeking highly organized and detail-oriented Remote Import Agents to support a fast-paced air freight operation focused on JFK import recoveries.

This role acts as the communication bridge between customers, warehouse teams, dispatch, and drivers — ensuring shipments move efficiently, customers receive timely updates, and operational requests are handled accurately.

The environment is repetitive and process-driven, making it ideal for someone who thrives in structured workflows, can prioritize tasks logically, and remains calm under pressure.

Key Responsibilities

Shipment Coordination & Customer Communication

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Monitor and respond to shipment-related emails

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Enter shipment alerts and customer requests into the TMS system

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Provide shipment updates to customers, dispatch, warehouse teams, and drivers

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Follow up proactively when updates are delayed

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Call drivers, dispatch teams, or warehouse staff directly when needed for urgent updates

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Ensure all communication is accurate, professional, and timely

Documentation & Data Entry

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Enter shipment information into Crown Freight Manager

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Print and distribute shipment documents and requests

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Update operational spreadsheets with shipment statuses and customer requests

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Track and relay warehouse service requests and shipment changes

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Maintain accurate operational notes and logs

Operations Support

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Coordinate between customers and warehouse/dispatch teams

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Escalate operational issues appropriately when needed

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Prioritize urgent shipments based on operational impact

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Support time-sensitive import recovery workflows

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Assist with routing instructions and shipment status coordination

Workflow & Prioritization

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Distinguish between urgent and non-urgent tasks

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Prioritize truckers already waiting on-site over future/pending shipments

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Ensure high-priority requests are communicated immediately to the operations team

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Handle repetitive operational processes with consistency and accuracy

Systems & Tools

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Crown Freight Manager (training provided)

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Cartis (training provided)

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Outlook

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Excel & shared spreadsheets

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RingCentral / VOIP systems

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Transportation Management Systems (TMS)

Required Skills & Experience

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Previous experience in logistics, freight forwarding, dispatch support, trucking coordination, or import operations preferred

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Strong organizational and multitasking skills

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Ability to think logically and prioritize effectively

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Comfortable handling repetitive operational workflows

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Strong written and verbal English communication

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Comfortable making calls to drivers, warehouse teams, and customers

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Strong attention to detail

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Comfortable working in fast-paced, time-sensitive environments

Nice-to-Haves

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Air import or airport cargo experience

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Experience working with trucking dispatch teams

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Familiarity with shipment tracking systems or TMS platforms

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Experience with customer operations support

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Understanding of freight terminology (MAWB/HAWB, bonded cargo, etc.)

Training & Support

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Full training provided on proprietary systems and workflows

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Each remote agent will work directly alongside an on-site operational counterpart

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Escalation support structure already in place

Performance Expectations

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Fast response times to operational requests

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Accurate data entry and shipment updates

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Strong follow-through and communication

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Ability to manage priorities independently

• Reliable attendance and shift coverage

• Industry: Air Freight / Logistics / Import Operations
Working Hours (EST):

• Shift A: Monday–Friday | 8:00 AM – 4:00 PM EST

• Shift B: Monday–Wednesday, Friday & Saturday | 2:00 PM – 10:00 PM EST (Off Thursdays & Sundays)

Why Join Assist World?

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

$500 entry monthly raffle

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