Implementations Lead

The Company:

Vend is a SaaS payments startup leveraging AI and automation to elevate parking into a first-class mobility vertical.

Your Opportunity:

This is your opportunity to help shape vision and strategy at an early stage venture and build revolutionary solutions spanning technology, mobility, and real-estate. We have automated how people interact with parking real-estate by digitizing access, payments, and operations. Help us build the future and change what a parking location can achieve. Parking is every vehicle owner’s first and last interaction with their urban environment, and the entry point for a marketplace of services like EV charging, micromobility, auto repair, and more. If you are a tech evangelist and visionary thinker, consider joining us to change the world together.

Our Team:

Vend is led by a seasoned team with over 100 years of mobility, technology, and finance experience. The founders identified long-standing issues in the parking operator model and have dedicated their careers to innovating the parking mobility vertical.

We are creative thinkers that challenge the status quo. We believe in a better tomorrow, so we are building it ourselves. We are driven, empathetic servant leaders. We intend to change how consumers interact with parking assets and how parking assets can drive the future of mobility, work and life.

Position Overview:

As an implementations lead, you're responsible for the technical scoping of a project up through go live and into sustainment. Being so close to the product, install, and client provides you with a unique context that is helpful for support and engineering teams to improve the product and offerings.

What You'll Do:

• Develop installation scope for new properties based on established requirements

• Define or refine requirements as best practices are learned

• Create and communicate installation plans with the internal team, contractors, clients etc…

• Manage subcontractors and vendors in person and remotely

• Conduct and/or review final wiring and commissioning of sites

• Integrate into existing hardware systems (garage doors, sliding gates, etc)

• Manage vendor relationships

• Manage local or regional spare components and assets

• Site ownership / support / sustainment

• collaboration with support team to troubleshoot issues remotely or in person

• Support the Sales team with estimates and provide feedback to pricing model

• Populate and maintain the CMMS (MaintainX)

Ideal background:

• Technical or Equipment project management

• Basic electrical and low voltage knowledge and hands on experience

• Comfortable with digital I/O systems, relay logic, and networking

• Well versed in a CMMS (i.e. SAP, Maximo)

Requirements and Qualifications:

• 5+ years of experience in Field installations, Field Engineering, Systems Reliability, or Maintenance.

• Hands-on experience with wiring, low-voltage installations, conduit pulling, and camera/network configurations.

• Strong understanding of construction, permitting, and contractor coordination.

• Experience with physical integrations, networking, and electrical work.

• Proficiency in technical drafting and reading schematics (CAD experience a plus).

• Strong problem-solving skills with the ability to work independently in the field.

• Comfortable national travel up to 50%. (I.e 1-2 week trips)

• Entrepreneurial mindset with a drive to improve processes and scalability.

Benefits and Perks:

• Opportunity to join an early stage company and ability to see the direct result of your work.

• Work autonomously on cool projects that will tangibly impact the urban environment

• Health, wellness and retirement benefits

• Employee stock options

• Remote work environment

• Learning and professional development training

Why You’ll Love Working at Vend:

A Culture Built on Growth and Ownership
We hire self-starters who care deeply about their craft and give them the trust, tools, and autonomy to do their best work. Your ideas matter here, and they can shape the future of a company that’s scaling fast.

Flexible Work Environment
Work from home, from our Boston HQ, or wherever you’re most productive. We support flexible schedules and hybrid setups that fit your life.

Comprehensive Health Plans
We offer competitive medical, dental, and vision coverage to keep you and your family healthy.

Unlimited PTO
We trust you to manage your time and take the breaks you need to recharge.

Learning & Development
Your growth is part of our mission. Vend supports continued learning through conferences, certifications, and professional development resources.

Team Building & Connection
From quarterly retreats to team outings and virtual hangouts, we make time to connect and celebrate our wins together.

Parental Leave
We’re proud to support new parents with generous paid leave.

401(k) with Company Match
Plan for your future with our 401(k) program and matching contributions.

Our Values:

• Bold: Dream big, take smart risks, and learn from every step.

• Empathetic: Be transparent, honest, and human — always.

• Accountable: Deliver on your word and take ownership of outcomes.

• Self-Starters: Act with initiative and bias toward action.

• Team First: We win together, not alone.