Implementation Specialist, UCaaS / CCaaS

BCM One is looking for an Implementation Specialist, UCaaS/CCaaS to join our Skyswitch team. In this customer and partner facing role, you’ll combine technical expertise with solution consulting, product demonstrations, and partner enablement to support reseller partners and internal sales teams. You’ll help position and drive successful deployments of our UCaaS / CCaaS solutions by advising on platform capabilities, recommending best-practice approaches, and ensuring partners maximize value from our cloud communications offerings.

This role is ideal for someone who is technically strong, polished in customer interactions, and thrives in a fast-paced, constantly evolving environment. 

Work Locations: 

This role is primarily remote within the U.S., with occasional in‑office collaboration at our Blue Bell, PA office (about 1 day per week for local employees). Candidates must live in and be authorized to work in the United States; this position is not eligible for relocation or sponsorship.

Hours:

Eastern business hours, with occasional flexibility to support West Coast needs.

Travel:

2–4 times per year for partner or regional events within the US. 

What You Will Do:

Serve as a trusted technical resource for UCaaS and CCaaS solutions, supporting both internal teams and external reseller partners

Deliver product demonstrations, walkthroughs, and high‑level solution presentations 

Assist partners with onboarding, provisioning, and setup, including UCaaS, contact center, and related services 

Act as a liaison between partners, internal teams, and engineering when deeper technical support is required 

Support partners throughout the customer lifecycle—from pre‑sale solutioning through post‑sale enablement 

Answer technical questions, provide best practices, and help partners confidently present solutions to end customers 

Stay current on industry trends, emerging technologies, and competitive offerings to ensure credibility with partners 

Collaborate closely with Sales, Account Management, Partner Account Specialists, and Professional Services teams 

What You Will Need:

2+ years of experience in UCaaS, VoIP, telephony, or related communications technologies 

Exposure to CCaaS / contact center solutions (call queues, routing strategies, omnichannel environments) 

Strong understanding of concepts such as VoIP, SIP, call flows, queues, and routing 

Ability to explain technical concepts clearly to non‑technical audiences 

Confident, professional presence in customer‑facing conversations 

Proven ability to thrive in a fast‑paced, changing environment with multiple priorities 

Demonstrated curiosity, adaptability, and eagerness to learn new technologies 

Experience working with CRMs, ticketing systems, and collaboration tools (Microsoft 365, HubSpot, Asana, etc.) 

Bachelor’s degree preferred, but not required 

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Why BCM One:

We are committed to creating an environment that fosters accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.

We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.

We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

We empower our team members to speak up and look for opportunities in challenges.

We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

Competitive industry salaries

Comprehensive medical, dental, and vision insurance

Company-provided life and disability insurance

Matching 401 (k) plan

Employee Emergency Assistance Fund

Paid holidays and vacation time

FMLA

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.