Implementation Specialist

Implementation Specialist

The Implementation Specialist extracts applicable data from client documentation for configuration into Suvoda systems to enable accurate payments to intended recipients. The Implementation Specialist drives system configuration and supports a successful project delivery to best meet the needs of the client, sites, and patients.

Responsibilities

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Review and interpret global client documentation of payable activities (contracts, budgets, amendments, ICFs, and/or Greenphire-driven templates)

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Identify areas of quality risk and/or need in pursuit of a best-in-class client, site, and patient experience

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Apply best practices to extract and configure client data into payable activities from source document(s)

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Collaborate and communicate with business partners to verify interpretation of payable activities

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Adhere to auditing and monitoring checklists and procedures

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Adhere to both internal KPIs and client-driven SLAs

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Participate in internal and external calls regarding study implementation and complex configuration issues/needs; consult with clients and Client Delivery colleagues to achieve resolution and adhere to best practice

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Contribute to internal process documents to ensure study configurations are consistent and following best practices

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Partner with Product & IT teams to identify areas of enhancement across platforms

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Support Client Delivery in establishing and maintaining positive client relationships

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Perform other duties, assignments, and/or special projects as time or circumstances necessitate

Qualifications

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Previous experience in the pharmaceutical or CRO industry with contract management-related experience preferred

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Ability to dissect the key elements of clinical trial financial documents and identify payable activities

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Ability to handle high volume in a fast-paced environment

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Excellent writing skills

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A mindset of quality and risk mitigation in pursuit of the best client, site, and patient experience

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Excellent analytical, organizational, communication, and interpersonal skills

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Exceptional time management skills to support shifting priorities and key client deliverables

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Strong attention to detail

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Experience with Microsoft Word and Excel

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