Implementation Project Manager

Implementation Project Manager

OVERVIEW

MinuteBox 👉

Loved by legal professionals

Supercharging legal work

Fast, efficient and fun

Our customers turn hours of legal work into minutes by supercharging their workflows. Along with you, we're shaping the future of legal, regulatory and compliance work. Join us!

Shape the Future

For too long legal software has been difficult, boring and stuck in the '90s. We're shaping the future of legal work with fun, delightful products that bring joy to our users and that adds value to their work.

Accomplishing this begins with a great team that cares about our customers, our values and each other.

Make a Big Impact

Legal technology is the last frontier awaiting its technological revolution in the workplace and MinuteBox is at the forefront. We are taking on a massive market and a massive problem across various domains and practice areas.

Company Culture

MinuteBox is a place where leaders are born. Our founding team and senior management believe in empowering you to lead and excel at what you do best. We value 🧠 mental and 💪🏼 physical health and well-being and strive to create a positive work environment for everyone. 

About the Job

Implementation Project Manager

MinuteBox is a cloud based platform used by law firms, large companies, and accounting firms for entity management, corporate governance, minute book storage and workflow automation. Its innovative suite of products are used by some of Canada’s largest legal departments and global professional services organizations.

The team has created a powerful, accessible and secure legal technology platform and the company is growing quickly as it continues to expand across North America.

As the Implementation Project Manager, you will be responsible for driving the execution of customer implementations and data migrations from kickoff through completion. You will coordinate internal teams and customer stakeholders to ensure projects are delivered accurately, on schedule, and within agreed scope.

This role is not a people leadership position. Instead, you will operate as the central owner of project delivery — organizing workstreams, aligning resources, managing timelines, and proactively removing blockers across Customer Success, Revenue, Product, Engineering, and the Import team.

You bring strong project management discipline, clear communication, and the ability to manage multiple complex implementations simultaneously. You are comfortable navigating ambiguity, balancing competing priorities, and ensuring accountability without direct authority.

In this role, you will manage customer facing and internal workstreams related to implementations and imports, maintaining implementation health, project transparency, and predictable outcomes. You will help build scalable implementation practices, improve operational processes, and establish repeatable migration workflows.

As a member of the Customer Success organization, you will report to the VP, Customer Success and work closely with Onboarding, Support, Product, and Engineering to deliver a consistent and efficient implementation experience.

PREREQUISITES

5+ years of project management experience in software implementations, technical onboarding, or data migration projects

Strong organizational skills with the ability to manage multiple complex projects simultaneously

Excellent communication skills and the ability to influence without direct authority

High attention to detail with strong documentation discipline

Experience coordinating cross functional stakeholders and customer facing delivery

Experience using project management tools and creating reporting dashboards

Strong time management and prioritization skills

Proficiency in Microsoft Office and Google Workspace

Experience working with structured data formats (SQL, CSV, JSON) or ETL processes preferred

Comfortable operating in a fast growing and evolving environment

RESPONSIBILITIES

Own end to end delivery of implementation and data migration projects from kickoff through completion

Create and manage project plans, timelines, scope documentation, and implementation trackers

Coordinate internal teams and customer stakeholders to ensure alignment on milestones, dependencies, and deliverables

Serve as the primary project contact for customers throughout the implementation lifecycle

Monitor implementation health and proactively identify risks, blockers, and scope concerns

Drive resolution of issues by coordinating the appropriate internal teams

Provide clear status updates and reporting to leadership and stakeholders

Maintain implementation momentum across multiple simultaneous projects

Ensure customer readiness for each implementation phase including data preparation, validation, training, and go live

Support scope definition and effort estimation in collaboration with Customer Success

Track and report on key project metrics including timelines, backlog, accuracy, and completion rates

Establish and improve repeatable implementation workflows and documentation standards

Facilitate regular project syncs and cross team coordination meetings

Identify process gaps and propose improvements to increase efficiency and predictability

About the Role

Permanent salaried employee

Hybrid work environment (Toronto)

Salary commensurate with experience

Why choose MinuteBox?

 We are a group of passionate and thoughtful people working together to fundamentally change the way legal work gets done

We are growing quickly! Plus, MinuteBox is the highest-rated platform on the popular G2 Crowd software review website

 We have all the fun perks you’d expect—flexible vacation policy, competitive vision, dental, and health benefits, team lunches, and socials 

 We are proud of our culture and care about it deeply—we live by our team values and are always trying to make MinuteBox a better company today than it was yesterday

We encourage learning, growth, continuous improvement, and provide the freedom to experiment

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

MinuteBox Values Diversity and Equal Opportunity

MinuteBox is an equal opportunity employer and as such, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their best and authentic selves to work. If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.