Implementation Project Manager

About Imagenet

Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. We deliver claims processing services, including digital transformation, claims adjudication, contact center, and member and provider engagement solutions.

Our company has doubled in size in the past 2 years and continues to grow.  We have a fun, collaborative Culture within which you will leave your mark.

Acting as a mission-critical partner to over 70 health plans, Imagenet processes millions of claims annually and manages complex structured and unstructured data workflows. Headquartered in Tampa, FL, with 10 U.S. regional offices and a wholly owned global delivery center in the Philippines, Imagenet is committed to enhancing care, engagement, and satisfaction for health plans, members, and providers.

About the Role

We are seeking a highly experienced Implementation Project Manager with strong technical expertise in healthcare claims and EDI transactions to lead complex client implementations. This role requires deep knowledge of healthcare payer operations, transactional workflows, and claims data formats — particularly 837 EDI transactions and paper-to-EDI transformations.

The Project Manager will oversee planning, execution, and successful delivery of implementation projects for new and returning healthcare insurance customers. This individual will serve as the primary point of contact for concurrent projects within a cross-functional customer delivery model and will report directly to the Chief Product Officer for Digital Mailroom Services.

This is a highly visible, client-facing role requiring both strong project leadership and technical fluency in healthcare claims transactions.

Key Responsibilities

Project Leadership & Execution

Lead end-to-end implementation projects for healthcare payer and claims operations clients

Develop and manage comprehensive project plans, timelines, and deliverables

Ensure requirements are clearly documented and aligned with transactional workflows

Drive milestone achievement and ensure high-quality delivery

Conduct proactive risk management and implement mitigation strategies

Healthcare Claims & EDI Expertise

Manage implementations involving healthcare claims processing and EDI transactions (837 formats)

Oversee paper-to-EDI transformation workflows

Support integrations, data mapping, and transaction validation processes

Partner with technical and operations teams on transactional-side healthcare implementations (non-clinical focus)

Provide leadership during UAT, system integrations, and go-live readiness

Client & Cross-Functional Collaboration

Serve as primary point of contact for customer stakeholders

Lead client and internal status meetings

Create and distribute status reports and executive updates

Apply healthcare payer domain knowledge to address client requirements

Build strong partnerships with customer counterparts and internal teams

Required Qualifications (Must-Haves)

8+ years of project management experience in the healthcare insurance industry

Direct experience with healthcare claims and EDI transactions (837 formats required)

Experience with paper-to-EDI processes and transactional healthcare workflows

Strong understanding of healthcare payers, TPAs, and claims operations

Experience supporting implementations, integrations, and UAT

Proven experience leading large-scale, cross-functional projects

Strong proficiency in Microsoft Project and Microsoft Office

Excellent written, verbal, and presentation skills

Highly organized with strong attention to detail

Self-starter with demonstrated accountability and performance consistency

Preferred Qualifications (Nice-to-Haves)

Tampa-based or Florida regional candidates preferred

Stable corporate tenure with demonstrated career progression

Technical knowledge applied within project management (data flows, integrations, EDI mapping)

Experience working in multi-time zone remote environments

Location

This position may be based in Tampa, FL (preferred) or Southern California and operates in a remote work environment across multiple U.S. time zones.

Travel to client sites may be required (approximately 10–15%)

What We Offer: 

Paid training period 

Medical, Dental, Life, Vision, HSA, 401K

7 Paid Holidays with no wait time to qualify

6 PTO days (after 90 days)

Equipment provided

Ready to Grow Your Career?

We’d love to meet you! Click “Apply Now” and tell us why you’d be a great addition to the Imagenet team.