Implementation Project Manager

Job Code:                                                  IMPLPM

Reports To:                                               Director, Project Management Office
Base Location:                                         AZ or CO

Work Status:                                            Virtual Office

Minimum Starting Monthly Range: $6,943

Hiring Range (Monthly Pay):             $6,943 - $8,083

Full-time / Part-time                              Full-time

Exempt / Non-Exempt                          Exempt

Risk Designation:                                   High

Summary
The Implementation Project Manager is responsible for leading the implementation of Contexture’s core products and services.  The Implementation Project Manager will drive integrating HIE functionality within workflows.  The Implementation Project Manager will also be responsible for vendor engagement and organizing Contexture staff in various implementation roles.

This position is based in Phoenix Arizona; Denver Colorado; or Grand Junction, Colorado and requires local residency in one of these base locations. Our strategic flexibility allows for local work from home opportunities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following:

Work with community participants in ambulatory and hospital settings to document current process workflows, identify benefits and improvements provided by an HIE, and re-engineer workflow based on selected Contexture product(s).

Plan, schedule, estimate, forecast, coordinate, re-plan as appropriate, and manage delivery of all implementation deliverables through the entire life cycle.

Monitor and report on the status of project efforts, including communicating risks, via weekly status reporting and provide problem prevention/mitigation.

Become an expert in selected hospital/practice-based software functionality.

Provide defect management based on user acceptance testing outcomes.

Manage community and vendor relationships, including management of scope, expectations, status, and issue follow-up.

Ability to interpret raw HL7 messages and raw XML data and troubleshoot issues through review of the raw data compared to clinical data visualization in the portal.

Communicate technical issues in an understandable way to less technically savvy participants.

Ability to be the technology expert in user acceptance testing, defect identification/remediation, and gaps in clinical data.

Planning and executing user training and ongoing adoption support, ensuring that users are adequately trained, educated, and advised on the functionality, processes, and associated benefits.

Troubleshooting and helping users rectify system issues.

Work with community participants and vendors to establish network connectivity to Contexture HIE.

Identify, prioritize, communicate, and drive resolution of critical issues and risks to mitigate negative impact to community satisfaction.

Support Contexture’s Client Support Services team on post-production issues, as necessary.

Effectively manage difficult situations with clear timely decision making as well as incisive and creating problem solving.

Effectively self-manage through difficult and demanding situations with clear and timely decision making and incisive and creative problem solving.

Performs other related duties as assigned.

Skills

Strong knowledge of clinical workflow, ideally across healthcare providers and systems.

End user training, both individual and classroom settings.

Process & workflow mapping and redesign.

Strong process orientation, problem solving and troubleshooting skills, and a firm commitment to quality.

Ability to establish and meet deadlines in a fast-paced environment and work on a minimum of 15 implementations at the same time.

A proven track record of successfully implementing projects using Agile methodologies with demonstrated experience in Agile Project Management tools such as Jira, Rally, VersionOne or equivalent.

Outstanding communications skills, able to communicate with all levels.

Ability to produce high levels of customer satisfaction and commitment.

Ability to lead meetings attended by senior executives, manage expectations and drive consensus.

Team Player, able to excel in unstructured and structured environments.

Client-focused.

Conflict management.

Ability to understand the big picture while working at a detailed, task-based level.

Strong interpersonal and negotiation skills, with a high degree of self-motivation and ability to work independently.

Willing to travel within the state.

Education/Experience

Minimum of 3+ years of experience in complex healthcare software system implementations.

Bachelor’s Degree in Information Technology, Business Administration, or another related field required; equivalent directly related work experience in IT project management in healthcare working with external customers may be considered in lieu of a degree.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

The position may require occasional availability for after-hours work, outside of regularly scheduled hours.

The position may require ability to periodically drive to and from clients, conferences and / or events; and / or limited travel.

This position is expected to be exposed to, process, or handle sensitive information including but not limited to Protected Health Information (PHI), Personally Identifiable Information (PII), financial information, etc. As such, the holder of this position is expected to comply with all applicable laws, regulations, organizational policies, and compliance expectations.

Physical Demands

The physical demands described here are representative of those necessary to perform the essential functions of the role:

Frequent communication and information exchange.

Regular movement within the office to access equipment and materials.

Ability to remain stationary for extended periods (approximately 50% of the time).

Continuous use of computers and office equipment (e.g., keyboard, monitor, printer).

Frequent handling of materials up to 10 lbs; occasional handling up to 30 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities and / or qualifications associated with the job.

Benefits: Contexture provides a comprehensive benefits package. For details, please request a Benefit Summary from Human Resources.

The organization is an inclusive Equal Opportunity Employer. We do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other status protected by law or regulation.