Implementation Project Manager - #34972

The Implementation Project Manager is responsible for taking new clients from signed contracts to full implementation and hand-off to the Customer Support organization. This includes ensuring that all aspects of the communication, planning, and implementation of services sold to a company’s customer are well-managed. The Implementation Project Manager I will be self-motivated and highly organized.

Company Profile:

Our client is headquartered in South Jordan, Utah, United States. It has evolved into a global cloud-based, enterprise-class Unified Communications, Collaboration and Contact Center solutions provider for growing organizations worldwide. It provides, integrates and supports industry-leading solutions, including Operator Connect Microsoft® Teams, Teams Direct Routing, GCC High Teams Direct Routing, Office 365, Cisco® Webex Calling / UCM, Cisco® CCPP, Zoom (BYOC), CT Cloud UCaaS and four contact center options, including Five9 for business customers.

They are currently ramping up their Project Management team and they are looking for smart, action-oriented and excellent communicators to join their local team.

This is an amazing career opportunity for someone who wants to further hone their Project Management skills and be exposed in international ways of business. Career growth, state-of-the-art technologies to learn, and a highly collaborative working environment with family-oriented and smart people are some of the things that you should look forward to!

Duties and Responsibilities:

· Responsible for requirements gathering & defining project scope and objectives

· Manage all phases of client onboarding & develops detailed work plans, project plans, schedules, project estimates, status reports, and processes to ensure user satisfaction, project continuity and the timely delivery of services

· Conduct regular project meetings and is responsible for project tracking and analysis

· Set deadlines, assigns responsibilities, and monitors and summarizes progress of project

· Responsible for design of telephone, voicemail, and call flows as well as provisioning client services within the internal

· Company's provisioning system

· Responsible for managing equipment procurement and provisioning

· Responsible for coordinating the ordering and delivering of SIP Trunks and DIDs

· Responsible for the project’s commitment to quality

· Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization

· Must be courteous and polite in written and oral communication, and be able to get ideas across in a non-confrontational manner in one-to-one situations, small groups, and before large audiences

· Perform a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected

Any other duties as assigned by management

Requirements:
Must-have Skills / Qualification:

· Bachelor’s Degree or entry level project management experience preferred or additional relevant experience. Fields of Information Systems, Telecom, or related field desired

· At least 1 year of experience in Project Management

· Experience in a technology area (preference given to VoIP, networking, or telecom)

· Demonstrate excellent project management, consulting, and problem-solving skills

· Experience in Microsoft services

· Strong in oral and written communications to exchange information, explain procedures, techniques, and answer questions in a clear logical manner

· Able to manage clients to tight implementation schedules, proactively set and maintain expectations, and maintaining good client relationships (remotely vs. onsite)

· Able to track and manage multiple concurrent implementation projects and related tasks at different project phases and for different clients, and coordinate the tasks across multiple internal teams and clients

· Able to effectively utilize implementation support staff

· Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly

· Able to accommodate a flexible work schedule that frequently includes some evening and weekend hours (~20% on average)

· Excellent proficiency in both written and spoken English

Advantageous Skills:

· Background in Telecommunications industry

· Project Management certifications