Implementation Operations Business Analyst

Job Summary:

The Operations Analyst II is responsible for the implementation project delivery that encompasses project delivery, integration, utilization, and product education. Implementation Operations is a technical team responsible for product configuration (mainly for Vendormate Credentialing), email campaigns, and reporting that support implementation and increase product utilization. The team seeks a motivated, dependable, and detail-oriented professional who thrives in a fast-paced and evolving work environment. The Operations Analyst II executes various work requests for implementation and customer maintenance, recurring responsibilities, and special projects.

Duties and Responsibilities

• Lead and coordinate data collection, analyze, and assimilate data into a format easily understood by end users. You will apply proven communication, analytical, and problem-solving skills to help maximize the company’s revenue

• Gather, analyze, and assimilate data into a format for internal users. This will encompass conducting QA efforts to ensure work is being completed accurately and in a timely manner for utmost customer satisfaction.

• Complete work requests and, from time to time, review the work of other Analysts for product configuration, email campaigns, and reporting

• Demonstrate initiative by taking a proactive approach to seek and provide feedback on people, process improvement, and product.

• Maintain internal customer satisfaction scores of 95% or greater across all teams supported

• Solid technical skills with developing knowledge of GHX’s suite of products, beginning with Vendormate Credentialing, which is a provider product line that enables hospitals to manage their vendors’ regulatory compliance and onsite access

• Behaviour that exhibits the GHX core values of Collaborate, Innovate, Inspire, and Grow

• Other recurring responsibilities and special projects, as assigned

Required Qualifications:

• Bachelor’s degree in technical, business, or management discipline + 3 years relevant experience

• Expert in Microsoft Office, particularly Excel

• 1+ years of data analysis experience

• Team-oriented person with intense focus on problem-solving, attention to detail, quality, and customer service

• Embrace change with positive intent and work collaboratively to improve processes

• Ability to multitask while completing work requests, projects, and recurring responsibilities

• Aptitude for manipulating, analyzing, and displaying data

• Capability to follow established processes and contribute to process improvement

• Proficiency in planning, prioritizing, and executing tasks

• Effective written and verbal communication with customers, peers, and management

Preferred Qualifications:

• 1+ years of relevant business experience

• Database experience (MS Access, MS Excel, SQL or related)

• Basic understanding of computer programming

• Experience with Salesforce.com, MailChimp, Jasper, and Tableau

GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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