Implementation Manager

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.

As an Implementation Manager at Yotpo, you will guide customers through the successful setup, configuration, and launch of Yotpo’s Reviews and Loyalty products. You will play a critical role in ensuring customers achieve value quickly by combining technical implementation expertise with strategic guidance and best-practice program design.

You will partner with brands of varying sizes and industries, managing multiple onboarding projects simultaneously while acting as the bridge between customers and internal teams. This role is ideal for someone who enjoys problem-solving, thrives in fast-paced environments, and is passionate about delivering exceptional customer experiences.

Responsibilities:

• Lead customers from kickoff through deployment and launch, ensuring a smooth onboarding experience

• Manage multiple implementations at different stages while keeping timelines on track

• Ensure technical setup is completed accurately and resolve risks or blockers proactively

• Deliver training and best-practice guidance to drive adoption and confidence

• Provide strategic recommendations to set customers up for long-term success

• Partner with Customer Success to ensure a seamless post-launch handoff

• Act as the liaison between customers and internal teams to remove roadblocks and coordinate solutions

• Communicate progress clearly and escalate risks when needed

• Contribute to improving and scaling onboarding processes and playbooks

Requirements

• 2+ years in a client-facing role (SaaS, eCommerce, or marketing tech preferred)

• 2+ years experience in implementation, onboarding, or project management

• Strong communication and relationship-building skills

• Exceptional organization and attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Technical aptitude and understanding of web technologies & integrations

Nice to Have

• Experience with Shopify or eCommerce platforms

• Experience working with high-growth or enterprise brands

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo - Australia:

• A monthly wellness budget (minimum of $400).

• In addition to holidays, you’ll enjoy 25 days off each year to do the things you love.

• Join a growing team, as we continue to launch across Asia!

• Individualized career development, rewards and recognition.

• Wellness and philanthropic programming and events.

• We are working in a hybrid capacity, spending 4 days per week in our Sydney office.

#LI-Hybrid