Implementation Manager - Sprinklr

Confidential

Cape Town, Western Cape, South Africa permanent

Posted: January 30, 2026

Quick Summary

Implementation Manager - Sprinklr is responsible for leading the technical setup and configuration of the Sprinklr platform across clients and markets, facilitating technical discovery sessions, configuring environments and workflows, advising on integrations, delivering platform training, and ensuring high-quality implementations from build to go-live.

Job Description

About the Role

Team5pm Cape Town is building a specialist Sprinklr delivery capability as part of a global partnership, and we’re looking for an Implementation Manager to lead the technical setup and configuration of the Sprinklr platform across clients and markets.

This role is the technical backbone of Sprinklr delivery. You will lead platform configuration across modules, facilitate technical discovery sessions, configure environments and workflows, advise on integrations, deliver platform training, and ensure high-quality implementations from build to go-live.

You don’t need prior Sprinklr experience; but you do need strong experience implementing complex SaaS or MarTech platforms. All successful candidates will complete an intensive onboarding and certification programme.

What You’ll Do

Platform Configuration & Build

• Lead technical configuration across Sprinklr modules (Social, Insights, Marketing, Advertising, Advocacy).

• Set up environments, users, permissions, workflows, and governance structures.

• Complete and manage Build Requirements Workbooks based on discovery outcomes.

Discovery & Technical Advisory

• Facilitate technical discovery sessions with clients and internal stakeholders.

• Translate business requirements into platform configuration decisions.

• Advise on integrations including SSO, GA4, APIs, and data ingestion.

Testing, QA & Go-Live

• Own QA and testing processes prior to launch.

• Coordinate UAT and resolve configuration issues.

• Act as the primary technical point of contact during implementation phases.

Training & Enablement

• Deliver standard Sprinklr platform training to client and internal teams.

• Support adoption through best-practice configuration and enablement.

Participate in global delivery sessions and knowledge-sharing forums.

Meet Team5pm

We are a data-driven social agency focused on effectiveness. Since 2018, we’ve been developing creative content that resonates with target audiences and drives conversions. With deep platform-specific expertise powered by insights into consumer search and viewing behavior, we help brands generate attention, boost preference and achieve results on social media. From YouTube and TikTok content to digital-first commercials and influencer campaigns, we’ve got it all covered.

Operating out of Amsterdam, Stockholm, Cape Town, and Warsaw, we partner with an international network of clients that includes Prime Video, GAMMA, bol, and KPN. Our work has earned us recognition such as SAN Awards, ADCN Lamps, Effie Awards, The YouTube Works, The Webby Awards, The Global Search Awards, and The European Video Awards.

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