Implementation Manager – SaaS Implementation

Confidential

Remote job permanent

Posted: January 30, 2026

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Required Skills

Sprinklr Technical Architecture Team Leadership Scalable Solutions Business-Oriented Complex Problem Solving Stakeholder Collaboration Strategic Mindset

Job Description

We are the first international ecosystem of independent agencies designed to provide top-tier, data-driven creative solutions for brands, with a shared focus on driving growth.
With over 900 employees across 15+ offices in 18 countries, including Europe, the U.S., and Latin America, SAMY operates in 55 markets, serving more than 100 leading clients. We specialize in developing award-winning, end-to-end digital campaigns powered by data, strategy, and creativity.

JOB FUNCTIONS

• Lead end-to-end, enterprise-level Sprinklr implementations for strategic US clients.

• Design and deliver technical solutions aligned with business goals.

• Oversee all implementation phases: discovery, design, configuration, integration, and optimization.

• Act as technical lead and escalation point for complex challenges.

• Build and mentor high-performing implementation teams, defining best practices.

• Collaborate closely with client technical leaders and internal global teams.

• Support technical governance, architecture reviews, and pre-sales validation.

• Drive measurable business impact and successful go-lives, including regular on-site visits.

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