Implementation Manager - SaaS Implementation

Confidential

Bogotá, Distrito Capital de Bogotá, Colombia permanent

Posted: March 24, 2026

Required Skills

Job Description

ABOUT SAMY

SAMY is a global network of independent marketing and communications agencies, using research, technology, strategy, creativity, and performance to deliver impactful, data-driven solutions and drive growth for brands. With over 1000 employees in 15+ offices across 18 countries (Europe, U.S., Latin America) and operating in 55 markets, SAMY serves over 100 leading clients, specializing in award-winning, end-to-end digital campaigns.

MISSION

Lead end-to-end enterprise Sprinklr implementations for strategic clients, ensuring the solution is properly designed, configured, integrated, and optimized to meet business goals. Act as the technical lead and escalation point for complex challenges, mentor and develop the implementation team by establishing best practices, coordinate closely with client technical leaders and internal global teams, and ensure technical governance, architecture reviews, and pre-sales validation delivering successful, measurable go-lives.

JOB FUNCTIONS

• Lead platform configuration across Sprinklr modules (Social, Insights, Marketing, Advertising, Advocacy).

• Set up environments, users, permissions, workflows, and governance structures.

• Complete and manage Build Requirements Workbooks based on discovery outcomes.

• Facilitate technical discovery sessions with clients and internal stakeholders.

• Translate business requirements into platform configuration decisions

• Coordinate UAT and resolve configuration issues.

• Act as the primary technical point of contact during implementation phases.

• Support adoption through best-practice configuration and enablement.

• Participate in global delivery sessions and knowledge-sharing forums.

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