Implementation Manager – B2B SaaS (d/f/m)

🚀 Your opportunity

Are you passionate about guiding customers through transformation with clarity and confidence? Do you enjoy creating structure, solving complex challenges, and helping teams successfully adopt new technology?

Then it’s an exciting time for you to join Luminovo! We are scaling our implementation capabilities as more customers adopt our innovative platform.

As an Implementation Manager, you will play a pivotal role in ensuring customers successfully onboard, embrace change, and achieve the value we promise. You will act as a trusted product expert, clearly communicating best practices and guiding customers through our standard processes—even when change feels challenging.

A major measure of success will be your ability to drive smooth, structured implementations. You will create clear project plans, keep all stakeholders aligned, and proactively identify risks to keep timelines on track. When needed, you will escalate issues early and constructively to ensure projects stay healthy.

At the end of each implementation, your customers should be actively using the platform, realizing value, and ready for a seamless handoff to our Customer Success team.

As we grow, you will also help improve our processes by spotting bottlenecks and sharing insights with Product, CSM, Marketing, and internal sponsors—strengthening our feedback loop and helping the whole company learn and evolve.

If you’re excited to help customers succeed and shape how implementations are done at Luminovo, we’d love to hear from you.

🤓 Our product

Luminovo is the first all-in-one supply chain platform built specifically for the electronics industry. Whether it's an OEM designing or procuring electronics in-house or an EMS, with a procurement and sales team – our platform helps them control their complete electronics supply chain.

🤓 Whom you’ll be working with

• Markus Gorke, Head of Customer Success and your manager.

• Other future Implementation Managers (our team is growing!).

• Customer Success Managers like Inès, David, and Márton.

🎯 Performance objectives

• Act as a confident subject matter expert, communicating clearly and precisely to help customers understand and successfully apply our solution.

• Guide customers through change, especially when they resist standard processes—demonstrating the value of our approach and helping them adopt new ways of working.

• Ensure successful go-lives and handoffs by enabling customers to use the platform effectively and realize the value we promised, setting them up for a smooth transition to the Customer Success team.

• Drive overall project success & health by owning structured, realistic project plans where every stakeholder knows what needs to happen and when.

• Identify risks early and escalate effectively, presenting issues factually and proposing solutions to keep the project on track.

• Continuously improve our implementation process by spotting bottlenecks and opportunities to streamline how we work.

• Establish a strong feedback loop by sharing insights, improvements, and tools with the Product team, CSM, Marketing, and internal sponsors—ensuring the entire organization benefits from your learnings.

We don't need you to be an expert in the electronics industry today. But you have to be willing to dive into it to understand our potential customers' unique situations and how our software tools can create value for them.

💬 Language requirements

You'll mainly work with German-speaking and English-speaking customers from various territories. Being fluent in 🇩🇪 German and 🇬🇧 English is therefore a must for this role. Any other language is, of course, a big plus.

💡 Skills, knowledge, and expertise

Besides the language requirements, we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested to find out more about why we banned requirements from our performance profiles – see here.

⚡️ About Luminovo

Luminovo is the first electronics supply chain platform that unites all data, processes, and stakeholders in the trillion-dollar electronics industry.

We fundamentally believe that technology is the best tool that humankind has developed to tackle the biggest challenges we face as a society today. And we want to do our share in accelerating technological progress.

We bring innovations to life faster and cheaper by creating a more connected and resilient electronics supply chain.

To date, over 300 active customers worldwide are working with us towards this shared goal. Supported by leading investors such as Cherry Ventures, General Catalyst/LaFamiglia, Chalfen Ventures, and others, we have raised more than €20 million.

Our core principles: putting people first & building great things

As a remote-first company headquartered in Munich, our brilliant team is spread across cities including Munich, New York, Austin, Calgary, Berlin, London, Valencia, Nairobi, and Verona, among others. 🌍

Our team includes a mix of product enthusiasts, people advocates, business masterminds, and engineering experts. Among us are graduates from institutions like Stanford University and the University of Cambridge, as well as talented individuals with unconventional CVs. What matters most is their drive to build great things.

We provide an authentic environment based on psychological safety to empower Luminerds from various backgrounds to succeed, grow, and focus on impact. Putting people first means that we deeply care about who our employees are, what makes them unique, and what they excel at.

See what employees and candidates have to say about Luminovo on kununu and Glassdoor.