Implementation Engineer

The Integration Engineer will focus on creating effective integration solutions to support clients during the onboarding process. This position involves configuring our applications to align with client needs, collaborating with internal experts, and balancing technical, business, and product considerations. The right candidate is a detail-oriented, proactive problem-solver who takes initiative and values delivering high-quality solutions.

In this role, you’ll be central to onboarding ESO software, ensuring that our systems integrate smoothly with client infrastructures. Key responsibilities include designing and implementing integration solutions, addressing technical issues, and coordinating with clients to tailor our offerings to meet their needs.

More about you

You are passionate about technology and how it can influence the lives of both our customers and their communities. You will oversee all technical aspects of the onboarding process, from kick-off to go-live and can expect to:

• Work closely with clients to understand technical requirements and provide tailored integration solutions.

• Work with HL7 based message workflows and integration engines.

• Assist with VPN setup, connectivity validation, and secure message transport.

• Configure and support hospital integrations using ESO’s integration tooling.

• Maintain secure, reliable data flows between systems, ensuring compliance with client needs.

• Troubleshoot and resolve any integration challenges as they arise.

• Document integration processes and client-specific configurations.

• Act as a technical resource for internal teams and the Onboarding Specialist who manages the project, providing guidance during the onboarding phase.

• Identify potential risks in the integration process and proactively address roadblocks.

• Develop new processes and recommend process improvements to ensure optimal level of customer satisfaction.

• Participate in testing, validation, and Go Live support for onboarding projects

• Meet or exceed productivity metrics while enhancing the customer experience

Your Qualifications

To be successful in this role you should have:

• Experience with integrations, data flows, or complex application environments

• Solid experience with integration platforms and understanding of APIs, web services, and cloud integrations.

• Effective problem-solving and communication skills, with the ability to work across teams, both technical and non-technical

• Organized, able to manage multiple projects, and comfortable in a dynamic environment.

• Adept at translating technical requirements into practical solutions for non-technical stakeholders.

• Willingness to learn and adapt to changing demands.

• Strong time management and attention to detail.

• Proficient with windows based infrastructure, networking, firewalls and cloud infrastructure (Azure is a bonus).

• Comfortable with deploying software to internal and customer environments.

• Experience with technical software implementation of HL7 and healthcare interoperability considered an asset.

• EMS, emergency department, or clinical workflow exposure is a bonus.

Benefits & Perks

ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes:

• Competitive health plans (medical, dental, & vision insurance)

• PTO (starting at 20 days) & 12 company holidays

• 401(k) with company match

• Telemedicine service provided by ESO

• Savings accounts (FSA, HSA, DCA)

• Employee Assistance Program (EAP)

• Annual health and wellness reimbursement

• Peace of mind benefits such as life insurance, disability insurance, and worksite benefits

• Paid parental leave, new child program, & flexible parental return-to-work options

• Casual office environments and unlimited office snacks and drinks

About ESO

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.

Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.

All offers are contingent upon a successful background check.

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.

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