Implementation Director

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Implementation Director (6 Month-FTC)

Location: London, UK (Hybrid working- 1 day a week from our London offices)

About the role:

As the Implementation Director at OLIVER, you will play a pivotal role in leading and driving the successful execution of implementation projects. You will be tasked with optimising processes within our Implementation framework and ensuring best practices are upheld across the organization and set up for any new OLIVER client. This position requires a dynamic leader adept at managing complex workflows and fostering strong client and internal relationships.

What you will be doing:

• Process Improvement:

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• Proactively identify opportunities to improve Implementation processes and take initiative to implement enhancements.

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• Challenge colleagues to push for best practice solutions across people, processes, and tools, driving continuous improvement.

• Risk Management & Escalation:

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• Own the risk assessment process for implementations, ensuring potential issues are identified and mitigated effectively.

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• Act as escalation support for medium-sized implementations managed by yourself or an Implementation Manager, providing guidance and strategic input.

• Relationship Management:

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• Own and cultivate senior internal and client relationships, ensuring both parties’ needs and expectations are met.

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• Lead key internal and client-facing kick-off meetings to set the stage for project success.

• Leadership and Team Management:

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• Line manage Implementation Managers, ensuring effective leadership and development within the team.

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• Accountable for the successful delivery of medium and large, complex implementations, meeting scope, time, and budget requirements.

• Resource Management:

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• Provide innovative solutions to internal resourcing challenges to ensure timely delivery by project teams.

• Training and Onboarding

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• Be accountable for the successful training and onboarding of new team members, ensuring they are well-prepared to contribute to the organization.

• Project and Client Management

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• Build and maintain comprehensive implementation plans, aligned with client expectations and company objectives. Inclusive of key milestone dates and dependancies.

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• Lead regular client status meetings to maintain transparency and ensure alignment throughout the project lifecycle.

• Expertise and Compliance:

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• Serve as the subject matter expert on actions and best practices within the Implementation framework.

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• Manage timesheet compliance escalations, ensuring timely resolution and adherence to company policies.

What you need to be great in this role:

• Extensive experience in implementation management with a record of delivering successful, complex projects.

• Strong leadership and team management skills, with experience supervising Implementation Managers.

• Exceptional relationship-building skills with a strategic focus on client satisfaction.

• Outstanding problem-solving abilities and a proactive approach to resource management.

• Excellent communication, organizational, and multitasking skills.

• Experience with project management software/tools

• Relevant certifications like PMP or PRINCE2 are desirable.

Req ID: 16380

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Our values shape everything we do:

Be Ambitious to succeed 

Be Imaginative to push the boundaries of what’s possible 

Be Inspirational to do groundbreaking work 

Be always learning and listening to understand 

Be Results-focused  to exceed expectations 

Be actively pro-inclusive and anti-racist across our community, clients and creations 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. 

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.