Implementation Consultant

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

The Implementation Consultant is an individual contributor responsible for managing standard to moderately complex client implementation projects. The role provides project management support to Visa clients (issuers, acquirers, processors, merchants, and payment service providers), collaborating closely with Client Success teams and client project teams. You will act as a trusted client advocate, enabling efficient technical activation and adoption of Visa products to accelerate client ROI

• Deliver implementation services for Visa clients in the EU region, ensuring scope, expectations, and timelines are met or exceeded.
• Coordinate directly with clients to understand requirements, support new program installations, conversions, and maintenance requests, acting independently while escalating when needed.
• Manage diverse project initiatives using project management best practices and Visa’s Global Implementation policies.
• Assume full accountability for projects they run to ensure a positive outcome resulting in high NPS, faster time to product activation and completion of projects within planned timeline and budgets.
• Ensure a solid handover from CSM teams (where relevant) to expedite the project execution.
• Work with internal and external project teams to manage risks, resolve delays, and maintain project momentum.
• Maintain updates of the project plans in a timely manner and act on risks on milestones with get to green plans.
• Collaborate with Visa technology and product teams to understand new initiatives and impacts on client programs.
• Handle non-routine processing or change requests related to client initiatives, with support as required.
• Own daily workflow, proactively resolving issues and meeting deadlines, and ask for guidance as relevant.
• Identify and recommend process improvements to enhance efficiency and client satisfaction.
• Build strong working relationships with internal stakeholders and client teams.
• Prepare and maintain project artifacts (plans, status reports, meeting minutes, issue logs) aligned with Visa and client requirements.
• Manage internal and external project communications, ensuring consistent updates to stakeholders.
• Report project progress, accomplishments, and deliverables to management, as required.
• Support training to internal and cross-functional teams as needed.
• Support occasional after-hours work for configuration changes and post-production validation, or major project go-live.

This is a hybrid position. Expectation of 3 days in office.

• Working experience (within business consulting, financial industries, payments, or the technology / operations teams in other organisations)
• Strong knowledge of IT systems, project management, infrastructure, and applications. Results-driven, client-focused, and curious about payments and technology.
• Experience working within projects in the financial industries or payments ecosystem will be preferable.
• Demonstrate strong technical ability through past experiences, ideally with cross-regional projects (Software or Financial Industries)
• Business consulting background is an advantage, where focused on project management and solutioning practices.
• Demonstrated ability to influence stakeholders, negotiate effectively, and manage competing priorities.
• Excellent English verbal and written communication skills, including presenting and preparing business documentation.
• Additional European languages are a plus but not required.
• Proficiency with MS Office tools (Project, Excel, PowerPoint, Word, Visio).
• Strong time management, organizational, analytical, and planning skills. Ability to translate complex technical concepts into business language.
• Proven success in client relationship management.
• Self-starter with the ability to work effectively in a team, multitask, and meet deadlines.
• Project management certifications preferred.
• Strong technical aptitude with the ability to absorb and apply technical information.
• Experience providing technical and consultative support and identifying client business needs.
• Knowledge of Artificial Intelligence (AI) concepts and applications, and how they can be leveraged to create value for Visa and its clients 

Technical desired Payments knowledge or Card processing scheme

• Good knowledge of rules, regulations and policies that govern the payments ecosystem across Europe and globally
• Knowledge of how other functions integrate with Implementation, within payment schemes and financial industries
• Entry level knowledge of payments systems including client connectivity, authorization, clearing and settlement, message formats and APIs Demonstrated, awareness of the full breadth of systems, products and services offered by Visa Strong bachelor’s degree in business, technology or related fields - preferred

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.