Implementation Consultant

AdvancedMD

AdvancedMD is a unified cloud suite of medical office software hosted on Amazon Web Services/AWS including practice management, electronic health records, and patient engagement, and offers managed medical billing services for independent practices. AdvancedMD serves an expansive national footprint of 65,000 practitioners across 14,000 practices and 900 independent medical billing companies. 8.8M insurance claims are processed every month on the AdvancedMD billing platform!

Role Summary

Are you a client-focused implementation professional who thrives on guiding organizations through complex onboarding and technology transitions? We are seeking an RCM Implementation Consultant to lead healthcare clients through the successful deployment of AdvancedMD’s Revenue Cycle Management solutions, ensuring a smooth, efficient, and value-driven transition onto our platform.

In this role, you will serve as the primary point of contact throughout the implementation lifecycle — coordinating internal teams, managing client expectations, and driving key milestones from kickoff through go-live. You’ll oversee system configuration, support EDI enrollment processes, deliver product training, and collaborate with clients to evaluate and optimize their revenue cycle workflows. Your ability to communicate clearly, manage timelines effectively, and resolve challenges proactively will be critical to ensuring successful outcomes.

You will partner closely with Sales, Operations, and Client Support to ensure seamless handoffs and a strong foundation for long-term client success. This is an excellent opportunity for a motivated, service-oriented professional who enjoys building relationships, solving problems, and making a measurable impact in healthcare technology. If you’re passionate about client experience, implementation excellence, and helping medical practices succeed, we’d love to meet you.

Essential Job Duties

• Oversee, Coordinate, and manage all aspects of the implementation for new and existing clients

• Communicate and manage internal and external implementation requirements and expectations

• Serve as a single point of customer contact during the implementation.

• Train the client through key product learning milestone for effective application usage

• Manage client escalations

• Assist in the review of client processes and the development of new workflow plans

• Manage client relationships during the implementation process

• Communicate progress updates weekly or as agreed upon with client

• Support sales teleconference in hand-off of new client

• Ensure implementation milestones are met on time

• Coordinate the Electronic Data Interchange (EDI) agreement process

• Hand off to Client Support when client has successfully completed process

Qualifications

• Bachelor's Degree in business or related field a plus

• Web-based Training or Classroom Training/Coaching experience

• Knowledge of medical computerized billing and scheduling software systems preferred

• 1-2 years of implementation or service account management experience

• 1-2 years of work experience in medical office environment, customer service, IT, or support desk

• Must have 1 -2 years in 2 of the following areas: Product Management, Training, Medical Software. Strong working knowledge of Windows, MS Word, Internet Explorer, Excel, PowerPoint

• Ability to lead a client successfully through technical processes

• Ability to manage and fulfill client expectations

• Excellent written and oral communications skills. Excellent communication and organizational skills with a customer service focus

• Ability to prioritize effectively and handle shifting priorities professionally

• Personal track record of being thorough, courteous and responsive in customer service

• Ability to communicate with various business contacts in a professional and courteous manner

What Will Make Us LOVE You

• EMR/EHR implementation experience preferred

• Implementation of Web-based systems preferred

• Self-starter, with the ability to organize work for maximum efficiency

• Medical Billing Experience and/or knowledge is a plus

• Ability to work effectively in high-pressure situations.

Life at AdvancedMD: The BURST Way to Be - Learn more about our Company culture.

• Be Intentional – We act with clarity, focus, and purpose in everything we do.

• Urgency with Purpose – We move fast on what matters and deliver meaningful results.

• Respect Always – We lead with integrity, value every voice, and build each other up.

• Strive for Greatness – We set high standards, embrace innovation, and never stop improving.

• Together with Clients – We collaborate deeply, build trusted partnerships, and win as one team.

About AdvancedMD

AdvancedMD, now part of the Francisco Partners (“FP”) portfolio, revolutionized medical office software in 1999 with the introduction of the industry’s first true cloud solution. Today, the company continues to lead HealthTech innovation with a complete cloud suite of smart applications that work in unison, accelerating collaborative workflow for every role of the practice. With AdvancedMD, medical office staff are empowered to thrive in the online age of healthcare and value-based reimbursement with essential clinical, financial, patient engagement and reputation management applications that are unified and available anytime, anywhere on any device. AdvancedMD strives to be the technology heartbeat of healthcare for providers, patients, and payors for a healthier world. For more information on AdvancedMD, please visit www.advancedmd.com.

Work Environment

• Hybrid office arrangement to start in the South Jordan, Utah office location, with option to work remotely available. Remote work is contingent upon individual role, team structure and alignment to role KPIs.

What We Offer:

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Competitive compensation and total rewards benefits

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Comprehensive health, dental, and vision insurance

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401(k) with generous company match

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Paid time off and holidays

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Hybrid and remote work opportunities

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Career growth and development support

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Collaborative, team-oriented culture

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