Implementation Consultant

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Noggin is a leader in integrated resilience management technology, offering a next-generation, cloud-based platform that combines 10 essential solutions into one unified system. Our award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations.

The Professional Services team is responsible for the implementation of our software solutions across multiple clients from various industries from start to finish - scoping, solution design, delivery, testing for both new and existing customers in line with user and customer needs, ensuring a high level of customer satisfaction. This is a team that love’s diversity - of work, people, ideas and projects so working within this team will challenge a candidate in different ways. Variety is key!

Job Description

The purpose of the Implementation Consultant is to understand customers’ business issues, capture and define their requirements, and translate them to great solutions that deliver business benefit to our customers, resulting in high levels of customer satisfaction. You'll ensure we run effective workshops with the customer; gather and document clear requirements; design and build practical solutions; and finally test these thoroughly before moving into user training and client hand-over the Customer Success team.

Key Responsibilities: 

Requirements Definition and Design

• Gather and analyze requirements independently using workshops, document analysis, and solution walk-throughs while leading stakeholder sessions and guiding customization efforts.

• Design system configurations, assist in adopting best practices, and create custom documentation to meet functional needs.

Build and Test

• Assign configuration tasks, maintain full system build capabilities, and execute comprehensive test plans, including test cases and scripts.

• Support defect remediation and ensure system configurations meet customer requirements.

Consulting and Training

• Deliver product demos, tailored training sessions, and expert configuration advice while creating user guides and conducting reviews.

• Provide project guidance, adhering to methodology, and lead Configuration Analysts on key tasks.

Product Specialist Duties

• Develop deep product expertise to analyze customer needs, design tailored solutions, and coordinate system configurations.

• Act as a product expert in meetings, delivering impactful presentations and assisting with scoping and estimations.

Additional Responsibilities

• Provide post-project support, contribute to product improvements, and share knowledge through coaching, reviews, and articles.

• Accurately track time, meet utilization targets, and maintain a balanced resource mix for offshore configuration.

Basic Requirements

Education and Qualifications

Essential:

• Bachelor’s degree in business / commerce / information technology / computer science, or equivalent qualifications or experience

It will also be beneficial (not mandatory) if you have: 

Experience and Skills

Essential:

• A minimum of 5 years commercial experience in business or software analysis/SAAS or other software implementation

• Demonstrated experience in some or all of the following:

• Requirements gathering and analysis

• Designing solutions for SAAS or other software implementation

• Working within project teams in a software development context

• Web-based software design and usability

• Product analysis for software products

• Risk, crisis, incident, or emergency management systems

• Eligible and willing to get Security Clearance (must be a Citizen of Australia)

Inclusion and Diversity

Motorola Solutions embraces a diverse pool of candidates in its recruitment activities. We consider all qualified applicants and do not discriminate based on age, gender identity, biological sex, sexual orientation, intersex status, race, national or ethnic origin, religion, disabilities or health conditions, marital or family status and other areas of potential difference.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.