Implementation Consultant

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

About The Professional Services Team:

The core purpose of the Iterable Professional Services team is to delight our customers with experiences & outcomes that maximize our ARR. Our team is made up of project managers, implementation consultants, solution architects, deliverability consultants, and a customer education manager. We deliver growth marketing strategy, implementation consulting, project management, deliverability consulting, and education services to our customers. We measure our success by customer satisfaction, time to value, NPS, adoption of online training Academy, and Net Retention Rate of recurring service offerings. It is critical that everyone in PS embodies our values: Humility, Trust, Growth Mindset, and Balance

The core purpose of a Senior Implementation Consultant:

• To delight your customers with experiences and outcomes that maximize their growth and ours.

Responsibilities:

• Lead customers through successful implementations of the Iterable platform

• Build relationships with key stakeholders by learning and solving their challenges

• Manage internal resources, customer resources, and third parties as needed

• Build customer-facing artifacts like presentations, project plans, data schemas, migration guides, MarTech architecture diagrams, configuration outlines, and long-term success plans

• Advocate internally for your customers’ product needs

• Effectively manage and complete on-time multiple projects simultaneously

• Support the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process

• Keep your project plans and meeting notes organized and up to date in our system of record

• Engage in team meetings & discussions in order to share successes, learn solutions, and propose ideas

• Contribute to innovations in our processes, operations, tools, team structure, and service offerings

• Participate in cross-functional improvement initiatives to support the achievement of our OKRs

• Travel to onsites in order to gain valuable face-time with key customers

Qualifications:

• Coaching and teaching

• Strategic thinking

• Problem-solving

• Facilitating

• Training

• Empathy for customers and teammates

• Communicating and listening

• Project management

• Marketing technology

Education & Experience Desired

• A Bachelor’s degree in Business, Marketing, Computer Science, IT, or comparable

• Understanding how data flows between systems in a tech stack

• 3+ years experience delivering complex MarTech implementation consulting to large enterprise customers leveraging multiple channels for multiple brands across global teams

• Nice to have: Have experience in growth marketing operations, marketing automation, & email/SMS/mobile marketing

Perks & Benefits:

• Paid parental leave

• Competitive salaries, meaningful equity, & 401(k) plan

• Medical, dental, vision, & life insurance

• Balance Days (additional paid holidays)

• Fertility & Adoption Assistance

• Paid Sabbatical

• Flexible PTO

• Monthly Employee Wellness allowance

• Monthly Professional Development allowance

• Pre-tax commuter benefits

• Complete laptop workstation

The annual cash compensation for this role is $96,500 - $151,000 and includes annual base salary and target variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

• Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.

• Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).

• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

• Official Iterable website, Careers page: https://iterable.com/careers/

• Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at [email protected] upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.