Implementation Consultant

Who We Are:

Every industry has a moment when technology finally catches up to the people doing the work.

We are building that moment for legal.

Neostella creates connected legal technology that brings together the data, workflows, and systems legal teams rely on every day.

Our platform helps firms move faster, collaborate more effectively, and focus on delivering stronger outcomes for their clients.

We believe the legal industry deserves more from its technology. That belief drives us to challenge the status quo and build systems designed for the way modern teams actually work.

We build with courage and measure our work by the impact it creates for our customers.

Recognized as one of Forbes’ Best Startup Employers in the Americas for 2026, we are growing with people who want their work to matter.

If you want to build software that changes how an industry operates, you belong here. As we continue to expand, we are seeking an Implementation Consultant to join our team!

Why this role matters right now:

Neostella is scaling fast, and as our customer base grows, the quality and consistency of our implementation experience becomes a critical driver of long-term success. Our ability to onboard customers effectively, guide them through change, and ensure strong product adoption directly impacts retention, expansion, and customer advocacy.

This role exists because implementation is where our promises become reality. The Implementation Consultant ensures that every customer—whether supported internally or through a partner—receives a structured, high-quality, and customer-centric experience from kickoff through go-live. Your work will directly shape how customers perceive our platform and the confidence they have in partnering with Neostella long term.

What you’ll manage:

We’re looking for an Implementation Consultant who will lead customer implementations end-to-end while also supporting and enabling our partner ecosystem to deliver at the same high standard.

You will own project execution across discovery, configuration, data migration, testing, and training coordination—ensuring timelines, scope, and quality are consistently met. In parallel, you will collaborate with certified implementation partners, acting as a subject matter expert and quality gate to ensure partner-led implementations align with Neostella’s methodology and customer experience expectations.

This role requires strong project ownership, product expertise, and customer-facing communication. You’ll work cross-functionally with Product Support, Engineering, Account Management, and Solutions Consultants to manage risks, solve problems, and deliver successful outcomes.

What you’ll manage:

We’re looking for an Implementation Consultant who will lead customer implementations end-to-end while also supporting and enabling our partner ecosystem to deliver at the same high standard.

You will own project execution across discovery, configuration, data migration, testing, and training coordination—ensuring timelines, scope, and quality are consistently met. In parallel, you will collaborate with certified implementation partners, acting as a subject matter expert and quality gate to ensure partner-led implementations align with Neostella’s methodology and customer experience expectations.

This role requires strong project ownership, product expertise, and customer-facing communication. You’ll work cross-functionally with Product Support, Engineering, Account Management, and Solutions Consultants to manage risks, solve problems, and deliver successful outcomes.

Key Responsibilities:

You’ll own implementation delivery, partner enablement, and customer experience across the lifecycle:

Implementation Leadership (Internal & Partner-Led)

• Lead internal client implementations from kickoff through go-live, ensuring on-time, in-scope, and high-quality delivery
• Own project planning, timelines, and execution across discovery, workflow mapping, configuration, data validation, testing, and training coordination
• Partner with Product Support, Engineering, and Account Management to manage milestones, risks, dependencies, and scope changes
• Collaborate with implementation partners to uphold delivery standards and ensure consistent, brand-aligned customer experiences

Partner Enablement & Quality Assurance

• Serve as a subject matter expert for partner-led implementations requiring oversight or troubleshooting
• Support partner onboarding by sharing methodologies, templates, playbooks, and delivery standards
• Review partner progress and delivery quality, escalating concerns when needed
• Coach partners on best practices, process adherence, and effective product usage

Customer Advocacy & Experience

• Build strong customer relationships through clear communication, transparency, and ownership
• Anticipate client needs and proactively mitigate risks
• Guide customers through change management to ensure go-live readiness and post-launch adoption
• Act as the voice of the customer, providing feedback and insights to internal teams

Process & Product Expertise

• Maintain deep knowledge of product functionality, configurations, integrations, and use cases
• Design and implement solutions aligned with customer needs and product best practices
• Identify recurring implementation challenges and communicate insights to Product and CX leadership

Collaboration with Solutions Consultants

• Partner with Solutions Consultants on complex solution design, scoping, and non-standard workflows
• Execute implementation plans aligned with validated solutions
• Provide feedback on solution effectiveness to improve future delivery standards

Requirements:
• Bachelor’s degree preferred
• 3–5+ years of experience in implementation, project management, customer success, or related roles (SaaS experience strongly preferred)
• Proven experience leading customer-facing projects from kickoff through delivery
• Strong project management skills with the ability to manage multiple implementations simultaneously
• Experience working cross-functionally with technical and non-technical teams
• Strong problem-solving and analytical skills
• Excellent communication and stakeholder management skills
• Ability to translate technical concepts into clear, actionable guidance for customers
• Experience working with or supporting implementation partners is a plus
• Strong sense of ownership, accountability, and customer focus
• Professional-level English proficiency (written and spoken)